This company will charge you extra without providing proof of toll charges. I rented a car in July at Orlando FL and started receiving charges supposedly for toll charges in October and November. I know that I paid cash at each toll booth; however, they are charging for unpaid tolls without providing proof of the violation. After leaving about 10 voicemails with no response, I finally spoke with an agent that couldn't provide supporting evidence over the phone but promised to send by email proof of the violation. After over a month, I'm still waiting for the photo of the toll violation. I have to wonder... are all their employees so inefficient, or is there anything else going on? Be careful! Not worth saving a couple of bucks.