Adrian W.

Extremely disappointed with the service and lack of communication

I recently had a very frustrating experience with Music Magpie when I traded in my phone. I followed all their instructions, packaging the phone securely and sending it off in perfect condition. However, what followed was a series of delays and poor communication that left me feeling extremely disappointed.

Firstly, I had to constantly reach out to them for updates as they failed to provide any information on the progress of my trade-in. It seemed like my concerns were ignored until I threatened legal action. Only then did I receive a response, and even that was far from satisfactory.

To make matters worse, when they finally acknowledged my claim, they alleged that the parcel had been tampered with. However, they provided no evidence to support this claim, leaving me questioning the legitimacy of their statement. I find it hard to believe that my perfectly packaged phone was suddenly tampered with in transit.

The compensation they offered was well below the value of my device, and it was paid without any explanation or email confirming the payment. It's ironic that it took the threat of legal action for them to respond promptly. This level of poor customer service and lack of transparency is unacceptable.

I have since discovered numerous similar accounts from other customers who have had the same experience. It's disheartening to see that this seems to be a recurring issue. I feel it's important to warn others about the potential risks of dealing with this company and its questionable practices.

I sincerely hope that Music Magpie takes these concerns seriously and addresses the issues faced by their customers.

I urge anyone considering trading with Music Magpie to think twice and explore alternative options that prioritize transparency and customer satisfaction.

Please note that this review reflects my personal experience and is intended to inform others.