Addie W.

I ordered 2 profuctets which didn't arrive. I contacted Joom, who said they were in the Dublin sorting office. When I contacted them they said they had never left Estonia. I informed Joop who replied that I had signed for them in Estonia. Now bear in mind I live in Waterford Ireland. Then they said if I forwsrded the email from the Dublin Post office that would be fine. Which I did. Their programme wouldn't open it. They said to download it to googledrive and send the link, which I did, they said they couldn't open it. I have asked for the complaints dept and like robots they keep reaponding with the same line. 52 emails later and no satisfaction. They are the worst ever. Totally unprofessional, lacking in English so they just click on whatever response the decide. They don't offer any solutions. They lie and give wring information. If you do as they ask they will come back with something else. They must be on commission to not help ppl. I am very upset and disappointed and as a former call center manager, I would be ashamed to say I work for Joom.