ada y.

I purchased NuVet in 2016 as recommended by the breeder. It doesn't have any significant effect on my dog, so I totally forget about this product after I finished one bottle.

However, I surprisedly received a shipment email from NuVet and a package a few days later in the end of 2017. The shipment email included only a tracking number, with no further information. The package came with a invoice and it tells me that this is the autoship order.

I don't remember I subscribed to their product. Even I did, I didn't receive any confirmation before they charge me and ship me the product. The most ridiculous part is, I called them for a refund but they claimed that they are going to destroy the product I ship back to them so that they have to charge me 20%. In order to cancel the entire autoship, I am subject to another 20% destruction fee. I don't know what it is, and I will call them to confirm.

They have very unclear policy and definitely try to get the most out of your pocket without telling you. Not only you will get an unauthorized charge of over $50, you will also pay nearly $20 to hopefully have a refund. The worst part is when you try to get rid of this company for good and find out it is just impossible. You need to call numerous times and finally clear the autoship, with $20 or even much more loss of money for being stupid to purchase this product in the first place.