Remarkable incompetence from these crooks. The plumber called out was here no more than 5 minutes, gave the toilet a cursory look and declared there was nothing he could do. We needed to call a second plumbing company out to resolve what turned out to be a remarkably simple issue with professional courtesy. After being alerted to this discrepancy, and being provided evidence, Plumbingforce refused to provide a refund or any compensation. Avoid these guys like the plague- you may as well burn your money.