Adam O.

OK so first off I'm starting to wonder if this company is a scam due to the fact I have not received any follow up from them as promised I'm unable to get any copy of any notes taken in my file nor have I been able to get reimbursed in a timely manner! I'm still waiting 45 days now since I paid out of pocket for my repairs that were promised to be reimbursed no later than 5 business days after I recieved the repairs! Also I purchased my plan and was told there was a zero dollar deductible which is also completely false! I'm really wondering how or why Allstate has there name involved with this terrible, terrible, horrible company I mean I've never experienced any customer service this poor and that is saying alot because I've dealt with some very terrible people as well! I've at least called there call center around 15 times now only to receive the exact same scenario! I'm sorry sir I'm going to need to send this claim to get reviewed and we will contact you via email no later than 48 hours, ok so I say alright so there is nothing else needed from me on my end this is all up to you guys to handle now and I recieve a yes sir nothing else is needed from you is there anything else I can help you with today? I say no thank you I look forward to hearing from you guys in 48 hours! Ok so 72 hours rolls around still nothing in my email (and this had gone on for the past month now) So again I contact them asking why I have not revieved any follow up and they apologize and it starts all over again I'm currently waiting to get a call back from an agent! Supposed to take place in 60 minutes so I will keep you posted! I highly doubt I will ever see any of this reimbursement money around $500 for repairs done to my s21 ultra! But I rain hopeful fingers! Please respond to this review if you've gone through similar experience and actually recieved your reimbursement money! Thank you all for taking the time to read this I made it as short as possible and I hope this helps people decide nor to purchase this horrible protection plan! I'm going to try and ask Costco to remove this from there products due to the terrible experience I've had with this company! Also sorry this is a couple of days after I posted this review squaretrade canceled my policy claim everything so now I'm out the reimbursement money of 452.84 I never would've spent to fix my phone otherwise and the $120.99 I spent for the insurance shame on you allstate I'm so tired of being ripped off by people this really has to stop we just had a baby I really could've used that money elsewhere! Now I'm out of the money and need diapers this really could've helped out so please don't buy this insurance it's a total nightmare dealing with everyone over in Pakistan another reason why I don't agree with outsourcing you get what you pay for allstate skimp on wages keeping jobs from Americans I guess were really not in good hands specially not with allstate! Ok so after posting this review I was given a refund of around a $185 dollars short of what I paid but still its better than nothing after all of the back and forth with these guys and over a few months later I was able to get a check for $385 dollars so I'm a little happier than I was when I started this review so thanks for reading all of this review I would definitely be careful choosing an insurance plan it set like they all can get away with murder so good luck to everyone have a blessed day!