Adam N.

I do not know where to start. I started a membership with ME and used it a lot but then it was so hard to get an appointment so the sessions kept building up. I am now leaving overseas and cannot use the sessions I have paid for. The GM told me she would cancel my membership but the sessions would never expire. So I thought it would be nice to give them to friends and family. I called ME and they said that the GM has to approve the transfer since it was an expired membership. I have emailed, called and even took the time to go into the store and still after a week, I cannot get the GM to approve it so the employees can transfer my sessions. I have emails etc from the GM but still cannot do anything. I was told I would get a call back yesterday but nothing. The employee today called the GM but I will not be surprised if I do not get a call back.

I just do not understand how this happens. I truly believe this GM is sinking and cannot deal with what is going on. Where did customer service go?

Updated** I received an email from someone from ME and they said that they can no longer transfer the sessions because of a system update. If they really wanted to honor my membership for the past years, they could easily let me transfer those sessions. So Lori Eastman who is the GM is going back on her word to me and couldn't even call me. She had to email me so I couldn't ask why.

I truly hope the leadership of ME see this and see what kind of ship they are running.