We we're promised a 10 day delivery by the salesperson which was the determining factor in our decision to buy from ameriglide as we were in a time crunch with invalids moving to our home... and our lift didn't even ship for several days after our expected delivery date. Our credit card was charged immediate though... As the charge was on our bill two days after our order was placed, over two weeks before it was even shipped. My encouragement would be to get delivery dates in writing with stipulations... or just find another vendor.