Adam G.

I recently purchased a Nintendo switch console from CEX online. It was £270 (very pricey for second hand) and when it arrived it was missing the joy con grip' which is essentially the controller, so a fairly vital part!

I tried to find a contact number and very quickly found out CEX have no phone number and all communication must be done via email.

I emailed CEX explaining what had happened and I received an automatic email saying I would hear back within in 48 hours. 48 hours came and went with no reply, so I emailed them again.

I finally got a response apologising and telling me the missing part had been sent to me. 4 days later it arrived, I was out at the time so it was taken to my local post office where I had to pick it up. Upon collecting it from the post office, I opened it to find out they had sent me the incorrect part.

I sent another email to CEX and 4 days later they apologised and said another one had been sent to me. I asked them to confirm that it was the correct part and asked if I'd be getting any compensation for the time of mine they had wasted, as of yet no response from them.

It is now close to a month since my console arrived and I am still waiting for the controller that was supposed to be included.

Do yourself a favour and avoid CEX at all costs. They make mistakes, which to be fair everyone does, but after making the mistakes they have little care or urgency to sort it out and are happy to ignore a customer after they've got their money.