I bought 1 pair of platform flip flops and 1 pair of platform sneakers. They arrived one day later than I excepted but I think that was because my order had to registered or something. It was only one day so I'm not gonna pitch a hissy over it. They feel nice. The platforms are very solid and the material of the shoes is good. Walking in them is a little awkward if you're new to platforms but walking around in them for a few hours helps you get the hang of it. I just LOVE these shoes. I didn't talk to costumer service so I can't review that. I wish I could show y'all a picture but I'm on mobile