A C.

I bought several certificates to use at a restaurant and unfortunately they went out of business. I tried to reach out to Local Flavor only to be redirected on their site and the only way to contact them was by an online form. I never heard from anyone. Yesterday we used a different certificate and got a survey email from Local Flavor that had a phone number i called and was finally able to to talk to someone about a refund. They would only give me credits not a refund which would have been fine however it was not the full amount of credits/cash i used to purchase the certificates. They gave me a credit of $56 but it should have been $75! I have now lost out on $25 and have no other options than to use the "credit" they offered me. They would not honor the same promo or even offer something similar to it for me to recoup some of the $25 lost. Then to make things worst after talking to the already irritated manager ( i have to assume she was having a bad day since she got on the line and was not pleasant at all) she emailed me and was completely rude that email should have never been sent to a "customer we value". Customer service is awful - they need to work on that BIG time, i will never purchase another certificate from them ever again and i advise you not to do business with them either, if you do good luck if you have an issue. (she also advised me that their policy's would be changing and be getting worse - i have to assume business is not going well and they are on the brink of going under!)