- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I had to wait about a month for delivery of 1st order. It didn't show up on delivery day. I called & was told that there was a delay & I would get it the next day. Did not show up the next day. I cancelled! No one contacted me, I had to call both times for info. The delivery company was blamed but records show both orders were never shipped! I do not know how this company stays in business! So many reviews have stated the same problems. Freshly told me that communication is the most important issue to them. What a joke! I had to contact them about my missing orders. I would never recommend them. They cannot be trusted. DO NOT waste your time or money!
Abigail M.'s review of Freshly earned 3 Very Helpful votes
Abigail hasn’t received any thanks yous.
Abigail doesn’t have any fans yet.
Abigail isn’t following anybody yet.
Empty.
It is sooooo terrible I had to stop eating and come give somewhere to write a review. Let me...
Hi Abigail, I'm so sorry for any inconvenience this has caused you! Please know that we take delivery issues extremely seriously. It's certainly never our intention to not have your meals arrive as scheduled! Communication is important to us and we do our very best to keep you updated whenever there is a possible issue. As we continue to grow we're working to put better measures in place to avoid any situations, and provide better communication when delays do occur!
Of course, we do everything we can to avoid these situations, though we're always sure to compensate when they arise. Rest assured, we are actively working with the carrier to rectify these recent troubles. Delivery issues are never acceptable for us, and I can't apologize enough that we've let you down. I do hope we get the opportunity to provide the true Freshly experience.
With that said, I have reached out to you in a private message to better assist you and try to make things right! Again, truly do apologize for any inconvenience this has caused!