Abhishek B.

So… Someone, somewhere screwed up and Paytm ended up delivering a laptop for 30k instead of the originally ordered wifi router. Oopsie!
There's good stuff and there's bad stuff.
The bad: the original product wasn't delivered, the customer's actual requirement wasn't met.
The good: The customer is nice. He decided to inform Paytm rather than keep it. Paytm is nice. The customer was nice to them.

The result: Paytm might just decide to let him keep the laptop. Call it reward for honesty or token of thanks for the perceived negative PR which actually turned out positive!
Additionally, they might even send him the originally requested wifi router for free!

Someone on Twitter just called Paytm a ‘nice' company yesterday.

Here's why:

Took them less than 24 hours to create a huge buzz on twitter for Nepal relief. Pretty sure they would've managed to amass a ginormous amount of money to contribute to the relief fund. Needless to remind that they're also contributing an equivalent amount.

Like every other company trying to create a dent in the universe, they screw up too. The good bit: they admit it. They apologise. Then make up for it, turning haters into fans.

Apart from having a cool social marketing team (*******@Paytm on twitter), they seem to have a polite, smart customer support team.

And above all, the product - Paytm - the services: they're bloody good! I mean, how many other products / services do you know of that offer so much, (bill payments, recharge, wallet, shopping) all under one roof?

P. S: So the man decided to be honest about it. Do we really live in such a depraved world that a small act of honesty (which 'honestly' speaking, should be a given anyway, as its the 'right thing' to do), became headlines for online blogs and news dailys?