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Easy to design and very easy to place order (and TAKE MY MONEY!), however business cards arrived with the pertinent text side BLANK! Proof designed was correct and somehow they were generated, signed off on by QC and put in a box and shipped... Immediately emailed customer "service" to receive a canned generic response about how they were working on it and researching further. After 3 phone calls totaling approximately 1.5 hours of hold time and 5 rounds of back and forth emails, I finally was able to reach a person to refund my $25 and made them wait until I received an email confirming cancellation of the order and refund initiation. Total waste of time and money. Poorly run, poorly organized and overseas call centers (referring to themselves as "different department") make for a trainwreck of an organization. I'm beyond irritated to have to have spent so much time and effort on tracking down and consequentially demanding a refund for a $25 online purchase. It's 2017, get your act together Zazzle.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Abel C.'s review of Zazzle earned a Very Helpful vote
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Hello Abel,
We are so sorry to hear of the overall disappointment you have with your recent order.
This is definitely not the type of customer service we want to be known for and truly apologize.
I will be looking into this inquiry, personally, and will update via email as soon as I can.
Thank you for your patience,
Terri