Placed an order December with guaranteed Christmas delivery it's now 16th January and I still haven't received the refund. I contacted flamingo & fox saying I hadn't received my order on 1st jan for them to respond they would give me a refund which would be processed on the Monday(4th) I waited a week still no refund, contacted them again and now I am been ignored. Contacted them again via email - ignored again. Contacted them on social media now I'm blocked! And this is why people don't shop small and buy from companies they know! So basically they've stolen over £60 off me which is just fantastic... NOT!