Let's begin by letting you know that I had high hopes for getting affordable contacts through this site. Okay, I ordered almost 90 dollars total of merchandise added together on different occasions. Each occasion the company did not send me my packages and then wanted to charge me another 12 dollars for shipping to resend to the same address where I get regular mail and packages. So I asked to cancel my next order where they would charge me 3 dollars to cancel. Why...? So I am short 90 dollars because they said they cannon resell my contacts, yet refuse to resend without charging me more money. And it was at this point that i had given up. Their customer service is a complete joke. I email back and forth and with each reasonable email I sent a more condescending reply I received. So ladies and gentlemen please hear my warning and do not purchase anything or even assume these people will to the right thing. Please shop elsewhere.
Dear abby r.,
Thank you so much for your important feedback. We are sincerely apology for theinconvenience you have experienced. Your order was shipped out on January 8, for free shipping, it normally will need 7-45 business days to arrive after we ship out. The package is on the way to your country now. Please do not worry, it will arrive your house. We have sent you details for the shipping information. Please check your email. Thank you very much for your patience and feedback.
Kindly
Maple