Abby E.

I have been a colocation customer with Psychz at their Ashburn, VA location since October of 2020.

In February of 2021 I switched to a full cabinet and my experience has been horrible. I have experienced the following:

- random outages
- poorly mitigated DDoS attacks
- a technician once "bumped" my out of band link causing it to go down. It took them two hours to discover and solve this issue
- consistent ping spikes that took them over a month to acknowledge, and were never fully resolved

Their customer support is incompetent. It took over 100 emails back and forth before the ping problem was finally acknowledged, which they blamed on a variety of issues, but settled on it being a configuration issue. They claimed they "fixed" the issue but the ping problems still occurred. Prior to this, they would do nothing but ask for traceroutes. The traceroutes provided to them clearly showed an issue with Psychz, but they would either a) blame it on my hardware or b) continue to ask for more traceroutes.

After dealing with the poor network for over two months we finally moved to a different provider in Ashburn and have had zero issues.

I would not recommend Psychz for colocation due to their poor network and terrible support.