Aaron N.

I ordered an entire set of kitchen appliances on November 13 2023. Refrigerator, range, microwave, dishwasher, etc.… We are Building a kitchen around the appliances and need them installed. However the promised December 9 install date came and they called and said it would be pushed back until January. 15th! I called and told them that was in acceptable and then they assured me it would be delivered December 30. So, I rescheduled my kitchen build. Again. Two days before that delivery date, I received another message stating it was going to be delayed until January 30th!? I called and went to a local store and was livid. They told me it was the range that was on backorder, and Samsung will not ship anything but the entire order even though everything else is in stock. I told him that was unacceptable, I'm literally wasting hundreds of dollars in labor every time they don't show up. So, again they assured me it would be delivered January 9th. Again, I rescheduled my kitchen install and guess what!? Today I receive an email stating it will be February 13th! I even cancelled the range from the order so they would actually ship it but nope. Still can't meet their commitment. Now They of course promise it will be next Tuesday. I doubt it. In fact; I will pay double for the whole package if they actually make that date, but they won't. They keep passing the buck to Samsung but I didn't buy anything from Samsung, I bought from Home Depot and they are acting totally unaccountable for this debacle. Do not buy from Home Depot. This was a Tremendously frustrating and expensive mistake. I will be demanding a refund and going elsewhere. I can literally swim to South Korea faster than they can ship me a refrigerator!? 3 months of empty promises and wasting my time is enough. I'm done with this dump.