Aaron I.

Hi my name is Aaron. I ordered the bulk 3kilo loose leaf from top extracts. I've never ordered from them before. The kratom that I received was brown. Like tobacco brown. I'm 45yrs old and have been using kratom over 10yrs and have never gotten any that looked like this. I was immediately worried about the quality. I made tea out of it using the regular amount that I always use and weigh on a scale. The quality was terrible. It was kratom because I could feel it but it was at most half as strong as any kratom I've ever ordered. And I've ordered a bunch. I'm trying to call them to see about a refund but keep getting voice mail. I'll keep trying. Hopefully they can refund or if I send it back they can send me a different kind. This kratom is so bad that I probably won't ever use it. When making tea, after straining it, the liquid cools and goes from clear to milky. The milky white are the alkaloids. Needless to say, the kratom tea I made from top extracts never turned milky. It's just not very strong. And that brown color of the leaf... ugh. I hope I can get ahold of them and somehow fix this.