Aaron C.

U-Box International INTERNALLY booked the delivery service, which was scheduled on August 16 and provided by MovingHelp at the cost of US$239.95. MovingHelp contracted the U-Box delivery & load/unload service to Service Perfecto (contact phone #: *******772). The mover called me and started to demand more money in the evening on August 15. I told the mover that I've paid the full amount to MovingHelp and would release the charge after the service is done. Surprisingly, the mover told me at 9:33am on August 16 that the service was cancelled. When I called back MovingHelp, I was told that the service was actually cancelled at 9:16am by "someone" online. I didn't cancel the service because I couldn't even find the order under my MovingHelp account because the deliver was booked internally by U-Haul U-Box International. The MovingHelp claimed that "someone" cancelled the service online at 9:16am, and also claimed that the service was not cancelled by MovingHelp. Because of this cancellation, the MovingHelp refused to refund the full amount of charge of US$239.95 although no service was provided. The MovingHelp insisted to charge $9.95 because the service was booked over the phone by U-BOX. But the bottom line is the whole service was not honored at all, and the $9.95 was charged for nothing provided.