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1. Company false advertises production and delivery times for products. Promised on website proof takes two days - count on a week. Add on another week for production and shipment.
2. Customer service runs you around for a week, delaying the inevitable news they cannot get your order in time. Ruining a very special Christmas Surprise for my family
3. Department which deals with personalized orders very condescending, rude, and essentially useless in making anything happen. Really no accountability for ruining someone's christmas.
Safe yourself the hassle and overpriced prices - work with Etsy. Support local artists and stay away from this soulless corporate conglomerate
Happy Holidays!
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So I used to buy from this site - used to. Last order, the snuck in a "perks" membership. By the...
Ordered the smallest thing and came in a huge box with another huge box inside WITH PAPER. The...
That sounds really frustrating and we're so sorry to hear about this! We'd love to try to make this right - feel free to reach out to me directly so we can look into this further. I can be reached directly at jen@uncommongoods.com