Awful- exactly as the other reviewer stated- don't answer email- no phone number-( which technically negates their right to be a member of SafeBuy organisation)- Now in dispute as the software i bought had obviously been opened and resealed with a sticker-so returned for refund but not heard anything for a week. Paypal will now get involved -so save yourself the hassle and buy your software for more money elsewhere.
Am not sure whether the reviewers quoting great customer service, speedy delivery etc are using the same website. Email addresses do not work, no reply to online queries, no telephone number. Really wish I hadn't placed an order with them. £300 spent, 1 month later no product and no response to my enquiries! Apalling!
I paid for a Tascam sound recorder on May 17th 2013. I waited and waited for delivery but nothing came. No phone number to call, only email and fax. I emailed asking what the problem was and got no reply. Waited a while longer, still nothing, sent another email and received this one line responce on 17th June 2013 saying:
" Sorry for the delay, I will contact the warehouse and advise asap."
Its now 26th July 2013 i. E. more than 70 days since I paid them over 275 pounds sterling and I still have nothing to show for it.
The only "zoom" I've experienced is my money going into their bank account and my blood pressure rising out of frustration :(
Ordered MIcrosoft Office 2010 on the 8th Aug 2013 after chasing six times finally received product late Aug. When installed we had a license key error -checked with Microsoft who told us the key we were givin was not valid for sale and to go back to our supplier. Went back to Zoom4u on the 2nd Sep -as of 2nd Oct still waiting for valid key or refund. Cheap price but not worth the agro -will never use again
Have now been waiting 2 weeks for a software package that I paid over £300 for. Like others I have had the "I will contact the warehouse email" but then silence. Looks like these people are a scam - no response, no apology, just seem to be hoping that I will forget they have a wedge of my money. Real bad because my son needs the software for his coursework, so they are also messing up his education - AVOID AVOID AVOID these people look like cowboys
Not sure bout some of the other reviews a this was my second purchase and everything went fine.
I don't know about the email issues as I've never emailed them, maybe I will try and see what happens and will post back here
First purchase online since amazon last year. The price was very competitive and my emails got answered within the same time scale as amazon. No issues so far with the recorder. Any changes and I will update this
Been searching for Adobe design suite CS6 for about the last 3 weeks.
Got paid last week, so I took the plunge and ordered the cheaper open box pack.
I expected the delivery to be around 1 week, this was indicated on the web page and to my Great surprised it popped through the door 2 days later. Had a small install issue with my laptop, spoke to Adobe and they sorted me out.
I would recommend CS6 to anyone in this area of work, its nice and easy to use with loads and loads of powerful features.
Yes I would use this company again
Reading some of the reviews, maybe I was just lucky.
The service was good, even better than good as I needed help installing the software.
Unfortunately the laptop was old and I need some upgrades do and the tech guy talked me through it.
I would give him 10 stars if I could...
Will be buying painter 12 shortly and will post how that experience turns out... Fingers crossed
Good all round service from these guys, they didn't get 5 stars because the delivery was late by 1 day.
The website was easy to navigate and the price was good and shipping free.
2nd or 3rd purchase I think. The first was slightly late, but given the price saving I didn't mind. The other orders arrived on time, although the last one was damaged in transit.
I was going to give them 4 stars, but one person in particular at zoom, i. E. Katrin was very very helpful and I would personally give her 10 stars.
Will be buying more software next month, so will keep you posted
I don't use online sites very often as I prefer to shop.
Found this one on google, good price and the delivery was average!
Happy with the overall service. Next day option please..
Perfect from start to finish, use the security of pay after delivery.
Nothing to complain about here. My Son also uses them
AVOID. DO NOT USE THIS ONLINE RETAILER FOR BUYING YOUR SOFTWARE. NOT TO BE TRUSTED AS YOUR SOFTWARE DOES NOT ARRIVE. BEEN 4 MONTHS SINCE I PLACED THE ORDER. STILL NO WORD. EVERYTHING LOOKS TOTALLY DODGY. AVOID. AVOID. AVOID.
Stay away from this site-I ignored my rule which is -If online store does not have direct phone number have no businesss with them-they are even not able or willing to respond to e-mails, paid for the product, never got even a single response about the status of my order and product itself-forget about it -To be completley onest I did got lucky only once to get an answer from them, but it was was rather vague and uslesss. SO ONCE AGAIN -MKE NO PURCHASE FROM THIS SITE
A bad experience - NOT RECOMMENDED.
My order was for Zoom Hn4 recorder bundle including recorder and mini-tripod, plus additional flashcard costing £20.00. Order was extremely slow to arrive - 11 days, after several emails emphasising urgency - and incomplete. I have still not received the mini-tripod nor the flashcard, nearly one month later, despite several emails requesting confirmation of delivery date, or - most recently, asking for a refund of the cost of the flashcard, and for the value of the mini-tripod.
I did check review sites to make sure the company is OK, and saw mixed reviews including some which now make me think they may be posted by company employees: the positive ones always include one minor complaint of a type that wouldn't put one off (ie. All great 'but the packaging was slightly damaged', or 'but they delivered it to my next door neighbour'), and several entirely positive ones which always say something about the great delivery - referring to delivery options which are not available on the website (ie. 'I ordered express delivery and...' or 'I ordered 1st class delivery and it came by courrier the next day!'). What is offered is only 'standard uk delivery' - what's that? 1st class? 2nd class? I now know it's another meaningless piece of information they provide for those not looking carefully enough.
Don't waste your time and lose your money, go to a tried and tested, reliable company and pay a bit more.
No problems, but please could we have a next day delivery option...
And thank you for the free upgrade, most helpful
No problems and shipping was fast.
What more can I say