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Zoom

How would you rate Zoom?
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Spain
1 review
1 helpful vote
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Excellent
August 14, 2020

Zoom lets me communicate with my parents on the easy way. Great audio and video quality, very very much better than the other option that I can't mention here...

Date of experience: August 13, 2020
Jamaica
1 review
0 helpful votes
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Tacky
November 28, 2024

Honestly Zoom is way too overated, it takes up alot of space for one, has a heavy bandwidth which prevents multitasking, the captions are small and the sizing cannot even be changed, somtimes it will unmute you or turn on your video auotomatically, it is constantly updating therfore taking up more space over time, it tends to glitch alot and require a large amount of wifi to perform properly Zoom is a great idea but is way too tedious and time consuming for it to work efficiently

Date of experience: March 13, 2019
Idaho
3 reviews
2 helpful votes
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Video Calls!
June 16, 2021

Awesome video call website! Helps people worldwide! Awesome company that helped schools, businesses, and more!

Date of experience: June 15, 2021
Pakistan
2 reviews
0 helpful votes
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One of the best app i use very easy to use and communicate with friends also for office meetings
One of the best!

Date of experience: November 26, 2023
Panama
1 review
0 helpful votes
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Scamed by zoom
May 1, 2025

Hello, I want to share a very disappointing experience with Zoom that feels like a complete scam. I already had a US Zoom phone number and decided to buy two additional numbers for Europe. Zoom's system let me make the purchase with no warning or notice that I would later need to provide physical proof of business presence in Europe to activate those numbers. After paying for a full year, I discovered I couldn't even use the numbers I bought. They were never activated, and now I'm being told I need documents that I simply don't have because my company is based in Hong Kong. This is deceptive and unprofessional — selling services that cannot be used and not informing users of essential conditions upfront. Be very careful before buying anything from Zoom Phone. Best regards,

Date of experience: May 1, 2025
Washington
1 review
0 helpful votes
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...
June 7, 2023

I accidentally deleted my friend because I was messing around with participants and it won't let me message him now. IDK what happened. I need help. Zoom was great before this, though.

Date of experience: June 7, 2023
New York
7 reviews
20 helpful votes
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With as much money as Zoom has made as a result of the pandemic (over 4 billion dollars), you would think they could spare a few dollars to hire people for live chat customer service if not a call center. It's a telling sign that they don't make how to contact support clear on their homepage, but the sales department is front and center. If you click on support, you are taken to a virtual assistant that would be fired if it were a real person! It gives you so many answers to the simplest question that it's like no answer at all. This is the worst form of customer no service that I've ever encountered, and this is not a free account. More importantly, the security should be renamed insecurity. It's so bad that we now have a name for it: Zoom bombing. Not only have I experienced Zoom bombing, but even with the password protection, I receive multiple emails stating fake attendees are waiting days in advance of the meeting. Who signs on for a meeting a week in advance? Helloooooooo! I know there's a pandemic, but we do have other things to entertain ourselves besides waiting for a meeting to start! My advice if you must use Zoom: Always create a password and always create a waiting room. Do not admit anyone named Phineas T. Fobalob. LOL. Use any other platform if you can. Me, I'm stuck because my job pays for it.

Date of experience: July 29, 2020

Overview

Zoom has a rating of 2.7 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. Zoom ranks 4th among Video Chat sites.

service
10
value
7
shipping
3
returns
4
quality
10
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