Zoom charged me extra on my subscription. I've raised ticket# 6079967 and now ticket #6183874. I haven't yet heard back from zoom despite me continuously trying to get in touch with them for the past 1 week.

Zoom's vision for their product is innovative. We are always looking for ways to drive innovation at our company. The product and features are much more suitable for business dealing in virtual communications/meetings as well as adopting video into their processes. We don't encounter issues with the tool like we have with previous web meeting tools. Zoom is reliable, versatile and easy-to-use for virtual communications across the globe. Zoom is looking to the future of engagement and collaboration. Virtual Backgrounds is just one of the many cool features that Zoom offers to its users.

With as much money as Zoom has made as a result of the pandemic (over 4 billion dollars), you would think they could spare a few dollars to hire people for live chat customer service if not a call center. It's a telling sign that they don't make how to contact support clear on their homepage, but the sales department is front and center. If you click on support, you are taken to a virtual assistant that would be fired if it were a real person! It gives you so many answers to the simplest question that it's like no answer at all. This is the worst form of customer no service that I've ever encountered, and this is not a free account. More importantly, the security should be renamed insecurity. It's so bad that we now have a name for it: Zoom bombing. Not only have I experienced Zoom bombing, but even with the password protection, I receive multiple emails stating fake attendees are waiting days in advance of the meeting. Who signs on for a meeting a week in advance? Helloooooooo! I know there's a pandemic, but we do have other things to entertain ourselves besides waiting for a meeting to start! My advice if you must use Zoom: Always create a password and always create a waiting room. Do not admit anyone named Phineas T. Fobalob. LOL. Use any other platform if you can. Me, I'm stuck because my job pays for it.