ZoePromReviews 5

Do not order anything from this company unless you want stress and headache in your life. The dress we ordered was delivered but was not made from the same material as advertised on the site. They claim you can return and receive a refund but after over 5 months of requests they refuse to refund my money. Save yourself a lot of headache and do yourself a favor and shop elsewhere! Everything that was said in the previous reviews is true and correct as I went through the very same thing.

Pretty website. Pretty dresses. BUT I would give zero stars if I could. The customer service is a LIE and a JOKE. They absolutely DO NOT honor their satisfaction guarantee. They repeatedly refuse to send a return receipt or a refund. They wasted nearly two weeks trading comically ridiculous emails requesting that I just keep the dress even though I don't like it. It would be hilarious if it weren't so shamefully dishonest. I'm an avid online shopper, and I have never been so disappointed in a company. For shame.

This company is an online scam. I ordered a dress for my daughter for her senior prom. They offered an optional custom tailor, so you could send your measurements and it was specially fit, which gave me confidence in believing that they knew what they were doing. FALSE! The dress did not fit, however she loved it so much that I figured I'd take it to a seamstress and pay for alterations. To my horror I learned the dress was NOT made to fit even remotely and because the dress was so poorly made and cut it would cost $170 for alterations. Clearly it was cheaper to go to Lord and Taylor and purchase something else. When I contacted them to tell them the dress doesn't fit, after endless emails they refuse to take the dress back and give a refund. A very expensive error trusting some online scammed promising to offer something they clearly are not capable of. I didn't even want to give them a 1, but there was not a 0 selection!