• Zetronix

Zetronix

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Overview

Zetronix has a rating of 2.26 stars from 87 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zetronix most frequently mention customer service, tech support, and credit card problems. Zetronix ranks 95th among Surveillance sites.

  • Service
    15
  • Value
    15
  • Shipping
    15
  • Returns
    14
  • Quality
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
8
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Very bad customer service and i have not received my money back instead i had to file a claim with the bank.
How would you rate Zetronix?
Top Positive Review

“Quick Shipping”

David J.
6/22/20

Great product, quick shipping, I purchased their S10 camera, works very well! I recommend to my friends and family.

Top Critical Review

“Fuma - Dummy Smoke Detector - useless as advertised and promised”

J K.
9/11/23

Prior to purchase I asked if the unit could be plugged in (difficult to access location). Was informed it could be. Purchased this along with USB charger and assumed I had time to plug in the unit, as the ORIGINAL posting stated 6 Month Battery {company has since changed this "misinformation"}. Unit needed recharging every 1-2 weeks. After many emails regarding that, I was told battery was only good for 6 months, if it wasn't used (NO Motion Detection?) Excellent news for a "Hidden spy cam". Informed them that while plugged in the unit strobed a green light. Was told they would look into this. I finally received an email claiming that "they covered the unit in Black Electrical Tape", hoping to fix the issue. Indeed, nothing like a HIDDEN smoke detector covered in black electrical tape to remain surreptitious. Yet, this does not stop light from around the base (where it attached to wall or ceiling). On top of this, the plug into the unit is 1/2" deep and can NOT be used while attached to the base. Not even worried about picture quality - nice pink\purple\magenta shading on everything?, or the fact that recharge takes 1-2 days and unit needed to be reinitialized each time. To return, they want a restocking fee and I need to pay for return. Even though I was given false information prior to purchase. Also, should I return and purchase something else, I will pay a second import tax (Canada). Understand Zentronix is not responsible for initial tax however, if given correct information in the first place I would've purchased something else and paid this tax the once. Guess next step is to contact Master Card nd dispute the purchase.

Reviews (87)

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Reviews that mention popular keywords

customer service (17)
Thumbnail of user andys606
1 review
1 helpful vote
December 12th, 2022
Verified purchase

They LIE LIE and LIE some more. Camera quality is poor, claimed 4k not even HD. Overpriced. Shipping next day, try 9 10 days to your door. They claim 100%satisfaction guarantee, then want you to pay return shipping and restocking fee for their falsely advertised claims. I contacted customer service and wasted half an hour in a chat that got no where. BUYER beware, only proceed if you are willing to file a credit card dispute because that is how your transaction will likely end

Products used:
pen camera

Service
Value
Shipping
Returns
Quality
Thumbnail of user randyp360
1 review
1 helpful vote
March 14th, 2022

I returned a product wrongfully shipped but charged and waited over 10 days after they received it to get a 75% refund. They kept $44 of a $189 order. Terribly customer service unless you want to buy something. Then they answer their phones. Then someone called me from their "refund" department and tried to scam me. Dishonest company with plenty of dishonest people working there. Dont buy here!

Tip for consumers:
Dont buy here.

Products used:
None. Inferior quality. Returned without using.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tonip6
5 reviews
0 helpful votes
August 1st, 2023
Verified purchase

Keeps going out and several calls to tech support go unanswered. Manual does not come with cameras and these are not worth all the money I spent.

Service
Value
Shipping
Quality
Thumbnail of user billh1614
1 review
0 helpful votes
December 20th, 2023

We have two with frustrating experiences. They work but aren't on line enough to be useful. Typical access yields the following:

Thumbnail of user yanit2
1 review
0 helpful votes
April 7th, 2018

I bought a Usb cam and a micro SD 8GB and I only received the usb and no micro sd 8GB. I hope you can do something about that

Thumbnail of user jknish1218
1 review
0 helpful votes
September 11th, 2023
Verified purchase

Prior to purchase I asked if the unit could be plugged in (difficult to access location). Was informed it could be. Purchased this along with USB charger and assumed I had time to plug in the unit, as the ORIGINAL posting stated 6 Month Battery {company has since changed this "misinformation"}. Unit needed recharging every 1-2 weeks. After many emails regarding that, I was told battery was only good for 6 months, if it wasn't used (NO Motion Detection?) Excellent news for a "Hidden spy cam". Informed them that while plugged in the unit strobed a green light. Was told they would look into this. I finally received an email claiming that "they covered the unit in Black Electrical Tape", hoping to fix the issue. Indeed, nothing like a HIDDEN smoke detector covered in black electrical tape to remain surreptitious. Yet, this does not stop light from around the base (where it attached to wall or ceiling). On top of this, the plug into the unit is 1/2" deep and can NOT be used while attached to the base. Not even worried about picture quality - nice pink\purple\magenta shading on everything?, or the fact that recharge takes 1-2 days and unit needed to be reinitialized each time. To return, they want a restocking fee and I need to pay for return. Even though I was given false information prior to purchase. Also, should I return and purchase something else, I will pay a second import tax (Canada). Understand Zentronix is not responsible for initial tax however, if given correct information in the first place I would've purchased something else and paid this tax the once. Guess next step is to contact Master Card nd dispute the purchase.

Products used:
FUMA nanny cam

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidj1249
1 review
1 helpful vote
June 22nd, 2020

Great product, quick shipping, I purchased their S10 camera, works very well! I recommend to my friends and family.

Thumbnail of user michaelb7150
1 review
2 helpful votes
November 22nd, 2021
Verified purchase

Beware buying from Zetronix as the items listed on their site as "In Stock" are not necessarily in stock. They will complete your order, take your credit card, run an authorization for the sale and then send you nothing. I called a week after completing my order only to find its status was "processing" WHICH at Zetronix means that it is unshipped and out of stock. Stay away from Zetronix.

Thumbnail of user caseyc513
1 review
0 helpful votes
November 22nd, 2022
Verified purchase

I purchased a item through there website and they took my money. Almost a week later I tried contacting them and they said they had not shipped my item for security reasons. I have tried calling them multiple times and they have not answered. Very bad customer service and i have not received my money back instead i had to file a claim with the bank.

Service
Shipping
Returns
Thumbnail of user asdfa41
1 review
2 helpful votes
March 20th, 2022

I ordered a 4k Phone Charger model I tried it and the video quality was awful. I looked into the actual data of the video and found that instead of the 3840 x 2160 pixel that is standard, the video produced is actually only recorded in 1920 x 1080 which is HD, not the 4k I paid for. What makes it even worse is that it is recorded in 1199 x 810 which is only one-third of HD resolution. This is a complete scam and the company is banking on the fact you don't know how to check resolution of the sensor that is taking the video. DO NOT BUY.

Tip for consumers:
It's a scam. They expect you to not know enough about computers to figure it out.

Products used:
4k Wireless charger

Service
Value
Shipping
Returns
Quality
Thumbnail of user gg304
1 review
0 helpful votes
March 10th, 2023

I returned the item with a zetronix provided RMA I have the receipt and zetronix email acknowledgment of receiving the return. I also provided all other information requested. This was in November and December 2022. Repeated emails have produced no refund. So they took my money and the returned device. This is the trait of a conman/thief.

Tip for consumers:
purchase from another company

Products used:
Voice recorder

Service
Value
Shipping
Returns
Quality
Thumbnail of user rickw613
2 reviews
5 helpful votes
January 29th, 2022

I bought one of their blue tooth speaker/spy cameras with WiFi.

The WiFi quit working about two weeks after my purchase and they replaced it but not until I contacted them a 2nd time. The replacement worked for about 3 months and now the wifi stopped working again. I could live with that and just check the videos later but the camera is no longer working properly either and all recordings are corrupted and unable to view.

I wrote a negative review (I wasn't a jerk about it, just the facts) on their website and they deleted it. They charge $199.99 for this camera and in retrospect I wouldn't pay $50 for just the Bluetooth speaker because of its low volume and substandard audio quality.

Products used:
Crescendo 1080p HD WiFi Nanny Cam Bluetooth Speaker with rotating lens.

Service
Value
Shipping
Returns
Quality
Thumbnail of user billd112
1 review
0 helpful votes
February 24th, 2018

I got what I paid for, a quality product that works as advertised. The wide angel 'fish eye' was expected but it's only really noticeable in enclose environments and close shots, in the great outdoors it's not an issue, actually it's a benefit as you capture as much as your peripheral vision would see. I just charged the unit and ran the recorder to battery exhaustion and it went for 1 hr 14 minutes. From what I've read that will increase with use but I'm happy with that

Thumbnail of user michaels6665
1 review
2 helpful votes
June 29th, 2021

I mailed (at my cost) a non-functioning spy pen over six weeks ago. Contacting their customer service phone number for follow-up is useless; I received the classic "mailbox is full" recording. Of course, there are no replies to my emails either.

Tip for consumers:
Customer Service is non existent.

Products used:
Z Pen-1080

Service
Value
Shipping
Returns
Quality
Thumbnail of user georgem1171
1 review
6 helpful votes
July 22nd, 2020

I bought two smoke alarm cameras in April of 2020. They were suppose to be "HD" quality video with microphone so you could hear conversations. I tried both smoke detectors and they were garbage; poor video and even worse sound. I tried numerous emails and calls (they never answer the damn phone) to get refund and nothing. I ended up filing a fraud complaint with CC company. Dealing with that still. DONT buying anything from these crooks.

Thumbnail of user wendyf52
1 review
2 helpful votes
February 20th, 2018

I'm pleased with the app functionality, picture quality, the discreteness of the camera itself, and the general use of the clock but there is some kind of reset function that makes the camera turn itself around facing towards the back every 24 hours so I have to reset it which is a pain to have to do. The clock is in a space where the back faces the wall so once it resets the camera function is rendered useless. This is why I'm giving the product 3 stars, otherwise I would give it five.

Thumbnail of user victoriah423
1 review
3 helpful votes
June 15th, 2021

I got the sun glasses i ordered just, now after a couple of weeks I am having some issues so I attempted... repeatedly to contact them. They do not answer their phones and now the phones are no longer in service. So I am stuck with a product I can not use. They are simply thieves. Take your money then disappear. I hope they are arrested soon.

Tip for consumers:
DO NOT USE Zetronics site!!!!

Products used:
hidden camera sunglasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasa1509
1 review
0 helpful votes
March 27th, 2023

Wow. All the items on this site are five times more expensive than practically any other site you visit. See ya.

Thumbnail of user cathys514
1 review
2 helpful votes
February 10th, 2021

Bought a camera... emailed the company for a little guidance setting it up because the print is way to small for directions... they never answered my 25 emails to them so the item is still in the box. A year later. I bought blink and I'm very happy. Do yourself a favor do not purchase from this guy... he leaves you hanging.

Thumbnail of user danb416
4 reviews
20 helpful votes
August 1st, 2023
Verified purchase

I didn't do my research first, so here I am writing a review, so that hopefully someone else will do their research first.

I purchased a pair of video recording eyewear from the company's website, which was advertised as video electronically stabilized. This sounded very positive, as video recording eyewear has a bad reputation for poor video quality across the entire industry. So this was going to be a first! The glasses were quite expensive, which stood to reason.

When I received the product (which took almost an entire month to receive (which may be no fault of the company)), I was eager to test them out. The design was different from any other I've seen on the market, so I was hopeful that this would be the pair of eyewear that stood above the rest. I charged them up, tried them out, and I was very disappointed when I watched the video back.

First off, let me start by saying the remote start and stop is an attractive feature, and it did work as advertised. I give the company credit for that. However, there was absolutely zero image stabilization, and the image quality was below average. This was terribly misleading, and when I went to return the product, I was advised that there was a 15% restocking fee, which is pretty standard, industry wide. I was aware of this. It was further explained to me that if the glasses were found to be defective, the restocking fee would be waived. It was not waived. I was somewhat hopeful that the false advertising would deem the product defective, but I was mistaken.

On the plus side, I did receive my refund back to my original method of payment in a relatively quick timeframe. Customer service was quick to respond, and was always helpful and sounded professional, even if they didn't honor the defect warranty. Four stars for customer service, but one star for the poor quality and false advertising.

Overall, I give Zetronix a two star rating, because while their product is advertised as being above the competition, it is barely on par with many other similar procucts on the market. If they charged for their product accordingly, and didn't mislead in the product's description, I would have only myself to blame for the mistaken purchase. And now that I have returned the product, someone else is going to pay full price for my exact same returned pair, which the company has now made an extra 15% profit off. If that doesn't say scam, I don't know what does. Bottom line, you do not get what you pay for. (I'm attaching credit card statements to show the original price, and return amounts to substantiate my review.)

I'd change this review if the company offered me the remaining 15% refund. But as of now, this review stands.

EDIT:

Upon looking at the website, I see they're offering a discount on the product I purchased, yet you'll notice the electronic video stabilization is still advertised. I am doubtful I will receive a full refund, but as I said, if I do, my review above will reflect it.

Products used:
Video recording sunglasses

Thumbnail of user irinac26
1 review
2 helpful votes
February 23rd, 2021

Laizy customer service or non existent. Late orders but they always take the charge from you. I will never buy from them again!
My package is a week late, still not here and i paid $19.99 for 2 day shipping. I called to ask them to refund my 2 day shiping fee and left a voicemail. Nobody ever answers and nobody get back with you. Think twice before you order anything from this people. They are not serios and based on all the reviews they have on BBB they fail as a business. If i knew this before i gave them my money i would've never even go to check their website.

Tip for consumers:
Do not buy from Zetronix

Products used:
I did not received my product yet

Thumbnail of user phillipn94
1 review
0 helpful votes
October 30th, 2022

Please everyone don't buy these products of this company, you will trouble when return the itemsssss

Thumbnail of user jans909
1 review
0 helpful votes
November 15th, 2022
Verified purchase

I made the mistake of buying a wifi camera from this company. The software they want you to use (Tuya) is poor: it doesn't link well on our wifi (another company's camera/app combo we have used is much more dependable), it was finicky to set up (the other company's app was much easier), it doesn't uninstall easily from iPhone, and they make you PAY for push notifications (the other brand's software included that free).

I asked for a refund (less a 15% restocking fee, which, frankly, I understand). Instead of an RMA, I got a reply asking what the problem was. I told them their software is poor and their equipment, while nicely built, is overpriced.

They advertise "hassle free returns"! That IS NOT what I'm getting!

They told me tech support would contact me within one day. That's not what I asked for! I just want 85% percent of my money back! I guess I'm just gonna throw it in the trash and count it as a $339 lesson!

UPDATE 11/18/22: Two days after I posted this review, Zetronix sent me an RMA number. I had also sent them an email telling them that I didn't want support, I wanted 85% of my money back.

I'm returning the product. I'll see how it all goes.

Tip for consumers:
Returns are NOT hassle free. I asked for one. They replied with a question, which I answered. They referred me to tech support. That's not a "hassle free" return.

Update 11/18/22:
I sent another email explaining that I didn't want support, just a refund. 2 days later, they sent me an RMA number.

They charge a 15% restocking fee, just FYI. I understand (and agree with) their reason, but I think you should know going in.

Thumbnail of user darrellm113
1 review
9 helpful votes
February 24th, 2020

I am a police officer. I recieved my pair of sunglasses about a month ago but they didn't fit, so I have been trying for a month to get someone to call me back. I have left a voicemail, several Facebook messages, and 3 emails to support. They simply won't help. I'm past my 30 return policy period, and honestly, it was worth the loss of $200 to know better next time. I cannot remember ever writing a negative review, but I felt this was necessary to prevent other victims. Zetronix, you suck!

Thumbnail of user cynthiav582
1 review
3 helpful votes
October 3rd, 2021
Verified purchase

I would NOT recommend purchasing from Zetronix. Before buying an audio/video pen recorder from them, I spoke to "Israel" in customer service, asking some questions about the product. He was speaking so quietly that I could barely hear him. I asked him to speak up, but he told me that he could not speak any louder because it would disturb the other people in his home. Yes, it would disturb the other people in his home. I asked if it was more important that he deal with customers and do his job well and he said no. I suppose I should have decided then and there not to purchase, but the pen they offered had features that I could not find elsewhere. I received the pen recorder from them and it turned out to be defective. Different colored lights were supposed to indicate when the pen was charging. It did not do that. I called and spoke to Israel again who said there would still be the 15% restocking fee and that I would have to pay for my own return shipping. I repeated that I should be fully refunded and have free return shipping as the pen was not performing as it should have. It didn't matter to him. I then wrote 2 letters to Ed Shklovsky, the CEO, the first on August 17th and the second on September 13th. They have both gone unanswered to this day.

Tip for consumers:
They don't answer the phone. It was only after several attempts over several days that "Israel" finally answered the phone.

Products used:
zPen-HD-32

Service
Value
Returns
Quality

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About the business

Zetronix is your one-stop shop for high tech spy cams, spy pens, nanny cams, GPS tracking device, dash cams, sports cams and much more.

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2.3
87 reviews
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