Developed in part with a grant from
the National Science Foundation
Review of Zen.co.uk

Zen.co.uk reviews

Is this your business?
3 reviews
Sandbrook Way
Rochdale, LAN OL11, GB
Tel: 01706 902000
solutionsales@zen.co.uk

3 Reviews From Our Community

All Reviews

russm21
11 reviews
21 helpful votes
2/5/18

I have used numerous ISP's over the years, and while I cannot claim that Zen have been perfect, they have been the best by a long shot when it comes to reliability and customer service.
At least I actually get the feeling that they care and want to help you, unlike the likes of Sky or PlusNet whose staff just don't give a damn.

misterp
24 reviews
41 helpful votes
10/22/17

I have been with them for 6 months; in six months I will be leaving. Why, they are not supiior as they claim. Their lines are run on BT lines just like any other intenet company in the UK, and their customers service is just like any other internet company in the UK.

I had need to call to ask questions. When I got through I had the call be put on hold/mute indefinitely at least three times. Due to my considerable knowledge of call centres (particularly talktalk/bt) I knew that this is a tactic that call centre staff use to force you to go away. Of course making sure that they dont actually tell you to go away, or be caught in any way putting the phone down on you.

I also had the privilege of one of them saying that she had no details about myself (again due to my considerable experience of call centres I knew this to be a lie) and later after I sent an angry email to them about what had happened, I was proved to be correct, as they was able miracuously to find all the calls I made - how strange!!!

There is nothing different about this company from talktalk, bt, plusnet et all...

jayneg2
9 reviews
6 helpful votes
12/15/15

Perfect in every way :)

Customer Questions & Answers

Questions? Get answers from the Zen.co.uk staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Did You Find This Page Useful?

Sites You Might Also Like

Business owners: What’s your side of the story?

Register now for free – get notified of new reviews, respond to consumer feedback, add new photos to your page and much more.

Manage your business
×
Have a question about
Zen.co.uk?
Post Review