Redwood City, CA 94063, US
There was a problem with my order. The size and style of my T-shirt was not available. So the customer service took the time to find a solution. They even phone me to make sure I will be happy with the replacement. I dont know any online business taking the time to talk to their customers. I will do business with them in the future.
I am incredibly angry that I tried to order a nice custom cellphone case for a Christmas present for my boyfriend and what I ended up receiving looks terrible. I cannot believe they charged me almost $70 (including shipping) for this terrible product. They had a photo of the product online that completely misrepresented what it actually looks like.
Now I can't even give it as a gift, because it looks like it came from a dollar store, and as per the company's return policy... they don't refund the original shipping costs... I have to pay to send it all the way back to California from Canada.... AND I have to go out and run around finding another gift for Christmas.
Online shopping we rely on the product image to accurately reflect the product being sold. This did NOT. If the photo on their website actually represented how ugly this cellphone case would turn out to be I would have never ordered it in the first place. I want a full refund for the item, plus shipping AND a prepaid shipping label to send it back.
After I trashed the company in a review a while back I finally received the products and they are just as expected. I apologize for being too quick to judge. The company could work on its communications strategy but I am pleased that my package got here in the end.
Didn't even end up ordering from this company. For two cell phone cases it was going to cost 36.00 in shipping. Thats ridiculous. I sent an email to customer service complaining about their outrageous prices. Received a generic we-don't-care email back. I would never order from this site unless you want to spend 100 dollars for two custom cell phone cases. Ridiculous.