Brandi A.’s Reviews of Zazzle CA & more

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Personalized Gifts

“Horrible customer service and extremely unprofessional”

12/24/20

I ordered a personalized cup for my mother with all of her grandchildren. I was extremely excited to give her this gift. I emailed the company about my order because there was no details about when I would get my shipment. I got an order confirmation and was ready to ship weeks ago. A response from customer service told me they were sincerely sorry my order was delayed. Assured me it was on the way. Then another email about 5-6 days later saying it was in transit and again they were sincerely sorry it was delayed. Said it was the carrier. Then tells me I would get it January 15 at the latest! Seriously?! This was a Christmas gift! A sincere apology would be refunding someone's money. I wish I had saw reviews before I order from them.

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Zazzle S. – Zazzle CA Rep Over a year old

HI Brandi,
We're very sorry to hear of the delays with your cup, that's certainly not the customer experience we strive for! Would you mind sending your Order ID to us at social@zazzle.com so we can investigate further and provide a resolution? We look forward to assisting further!

Thank you,
Ryan