Zando.co.zaReviews 1

I purchased a dress from South African online shop www.zando.co.za and when I opened the package, I immediately noticed that there was a smell of body odour on the dress. I was not impressed that Zando would send me a dress in such a condition, but I reluctantly tried it on thinking that I would simply wash the dress if it fitted well as I always do so anyway before wearing something new. The dress was out of it's packaging for at most 5 minutes and once I discovered that it didn't fit well, I neatly returned it to the same packaging it arrived in, in exactly the same condition I received it (smell and all). I requested a return on the dress stating that it didn't fit as the reason for my return and the package was collected. I then received an email that I would not be refunded for the item because it didn't pass quality control. After querying this they said that I returned the dress with that smell. I explained to them that the smell was already there when I received it, but they still refuse to refund me. Surely it is important for a seller to check the items before sending it out to the customer. I should not have received the dress in that state in the first place! Now I am being blamed for it. At best this is really poor customer service, however, from reading other recent reviews I'm convinced that they knowingly sent me a dress that was unacceptable, expected me to return it, so that they had an excuse not to refund me and they could then use the same dress to scam others. Clearly this company has either recently changed ownership or have decided to rely on their previously good name to start scamming customers (reviews point to either never receiving the products that they paid good money for or receiving incorrect, damaged or unacceptable items and being refused refunds upon return of these).