The company generally garners a mixed reputation, with several customers praising its quick delivery times and friendly customer service. Many have reported positive experiences with specific representatives, highlighting efficiency and helpfulness. However, significant concerns arise from numerous complaints about delayed deliveries, unresponsive customer support, and difficulties in obtaining refunds. A recurring sentiment suggests that some customers feel misled by the company's service guarantees, leading to accusations of it being a scam. Overall, while there are loyal customers who appreciate the service, the company faces serious challenges in reliability and transparency that could undermine its credibility.
This summary is generated by AI, based on text from customer reviews
If you order from them you may or may not get your items. What I can definitely tell you, is that you will not get your items in a timely manner. They take days if not weeks to deliver very common items that you could probably find yourself within two hours. Just avoid them, their service is terrible and they can barely any order. They had to refund me for 1 runestone. They don't even have one of a common runestone in stock. Forget about it
Purchased 2mil for Elder Scrolls Online. 2 days later still no gold and they are refusing to refund my money. Worst site ever.
Purchased 510k gold. No Instant Delivery so was told stock was low and to wait until more people get back from holidays to farm gold. Waited, I get back and they're still low on stock so I was told they give me some now (340k) rest later. I accepted, and when I check back for the rest of the gold I paid for they said I agreed to ONLY receive 340k. Really unprofessional. I then realize the price I paid for 510k gold now only buys 340k. So the price went up and they refused to fulfill a previous order before the price change. Buyers beware.
Took six hours to receive my gold. I was given a discount code for the inconvenience. The discount code netted a whopping. 41 cents to SPEND EVEN MORE MONEY WITH THEM.
I bought gold for elder scrolls, I waited hour never received it. I contacted them and they said we don't have any more of that one. I said then I want my money back, then they back with I need your order number and psn user name so we can complete these order asap. I have them the info and then waited 12 hours still nothing. So I contact PayPal, and like magic five minutes after that I got an email, sir please remove the dispute do he can deliver your gold. I said deliver the gold and then I'll remove the dispute. It's been 48 hours and still nothing. Don't use this site is a scam, it just hope PayPal can get my money back.
Zamgold sent me fradulent gold. I spent 130$ to buy 550k on elder scrolls online. However elder scrolls online took away my money saying it is fradulent content. And zamgold refuse to help me. I lost 130$
The douchebag who owns this site is called Tang Xiangwen. I paid for 60,000 gold which cost me about USD 15.90 on 15 June 2016, but it never arrived. Instead I got a string of emails from the douchebag that claimed that they needed to amass more gold. I waited for almost a month, but no payout. When I messaged him on his website, he claimed that he already delivered to me my gold, which is bull$#*! because I never received anything. This $#*! even had the audacity to block my IP when I tried to LiveChat him to ask about what had happened to my payout. Bloody thief! Take note and STAY AWAY unless you want to be conned!
Been waiting 3 hours and have had 4 or 5 different help chats and they all end off with "I have to leave the computer for something". I filed a dispute on PayPal and I will hopefully be getting my money back from these thieves. DO NOT ORDER FROM ZAMGOLD.COM. THEY ARE ALL THIEVES.
They also scammed me, never sent gold. Asked me to send a photo of my credit card to verify that i was the actual purchaser. Now they are asking me to wait for the manager who is apparently on vacation because only he has the authority to refund me my money... waiting for paypal claim process now...
WARNING! DO NOT ORDER FROM THIS SITE! WARNING! If i could give 0 stars i would, they ask for personal info that you should NEVER give to anyone but the IRS. And they lie. I waited for gold delivery for a day before filing a dispute, after the dispute was filed they tried to trick me into cancelling dispute so they can refund me my money, tricky since paypal only allows one dispute per transaction, so they would have had no obligation to refund me the money. Anyway 2 weeks later, paypal finally refunded the money. 2 weeks of hassle because of these scumbags, and all the positive reviews are fake, just check out the spelling errors, and also if you check the profile pics on many of the positive reviews you will find them with a different name on another site. Do not order from these guys, save yourself the hassle, please for your own good.
This company a few times provided great service but the last time they provided nothing and simply took my money. I purchased 30k gold for WOW they one moment would produce pictures that they purchased from the auction house then the next they said they where trying to fill my order they have been out of stock. Paypal did nothing in the end paypal said mail back the item and you can have a refund it was clear paypal didn't even read one thing I wrote. Be careful with this company they will steal from you and paypal will back them up. I 2 months later have yet to get anything from them. The picture they produced was nice but bottom line nothing ever showed up in my mail. Maybe it was a picture from a previous order I'm not sure all I know is I will never use this company again and I will warn anyone else that will take the time to listen and head these warnings.
Horrible company. Lie to get your money then screw you over.
I ordered 800k and they said they needed 3 more hours to collect the gold, 2 days later nothing has been sent, they keep saying they need more time to gather the gold and won't refund anything to me and close the live chat help on the website when you try and find out what's going on with your order. SCAMMERS!
This is the first time I submitted the service with zamgold. The order was placed quickly and got delivered in within one hour. I am very happy with the service and looking forward to revisiting.
Couldn't be happier with my experience with ZamGold. I purchased a sum of 15k gold and received a group invitation and whisper to meet up 15 minutes after purchase. At first I was a little skeptical but with a little patience it payed off. 5 stars.
They did their work for pretty cheap money, gotta say that
But asking for personal documents... is little weird i have seen shps that didnt want that...
All what i want to say that they are weird and they are from china
BUT they did their work so still recomending for people with not much money
Still can enjoy a very professional service here, the price also reasonable.
You order, pay with PayPal, then they write and ask for a PhotoID or they won't deliver your order. You try to get someone to talk with you and they just repeat over and over they they won't do anything until you send their identity theft fodder. You ask for a refund and they ignore you and refuse to even respond to live chat, they won't call you, and the SURE won't give you your money back. I have a PayPal dispute open with them now.
Got the gold in a very short time. Will buy again soon.
Very reliable site. It was my first time purchasing, and the operator I had was extremely helpful. "Judy," helped me through the entire process, and it took under 5 minutes to receive the product I paid for.
Will definitely continue to use this site
Answer: Thank you, Sharon, If you have any other requirement please feel free to contract us, we will try our best to make you a more comfortable playing time
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