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The company has established a strong reputation for offering a diverse selection of high-quality international products, with customers frequently praising the prompt shipping and meticulous packaging that ensures items arrive undamaged. Customer service is highlighted as a significant strength, with many reviews noting effective communication and proactive support in resolving issues. However, some customers express concerns regarding order fulfillment delays and difficulties in reaching customer support. Overall, the sentiment is largely positive, reflecting satisfaction with product quality and service, while indicating room for improvement in response times and accessibility of support.
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All great products!
The Panettone was tasty and soft.
Both Torroni were as good as I expected them to be
It's fine. The service is easy and fast to order and that it arrives at the address, in case your page is somewhat slow and complicated.
We will eat this fine dessert on Christmas Eve. Looking forward to it.
I've ordered with you for about a year now. I really like your "Notify Me" option so that you still list items and I can see what you carry, even if temporarily out of stock. Great products, and such a wide variety--thank you! We have liked everything we got from you so far.
I am happy I could find french products that I have enjoyed for a long time.
Turnaround time from order placement to product shipment was longer than the website would have you believe.
On top of that (and even worse) one of the products ordered (Edmond Fallot Green Peppercorn Dijon Mustard) arrived "off." Quite frankly, it was nasty tasting.
Website filters could be better. Cumbersome navigating to times, could not slice and dice easily.
Easy to find website, Love the ginger cookies at Christmas.
Easy to find the product I like and order.
My friend, who has traveled often in France, love the calissons and said it was the best present ever. Thank you for helping me choose the perfect gift for her.
Happy to keep these guys in business. Everything went very smoothly.
Un po' faticoso il pagamento e prodotti piuttosto cari
It is wonderful to have such a fast service and a very good presentation!
Lots of product, easy ordering, straight forward process;
Will be ordering again.
Easy order process, everything I have ordered before was very carefully packaged.
Well organized site. Easy to find exactly what I wanted.
Order arrived quickly and in perfect condition. I would definitely order from them again.
Great merchandise, great packing and delivery, excellent website
Great experience and
Fast shipping. Would do again
Found what I wanted. For Holiday soups. Noodles hold texture for a long time.
Thank you for the fast delivery and for the great fift.
Will continue to do business with you.
Keep up the great products and services.
Answer: One package delivered with no problems. Second package not delivered (haven't had delivery problems during the pandemic). Originally agreed to provide a [coutesy] refund and then inexplicably refused a couple of weeks later. Super shady.
Awesome Food, Great Value, Free Shipping over $69!