• YumeTwins

YumeTwins

Overview

YumeTwins has a rating of 4.8 stars from 321 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YumeTwins most frequently mention cute items, subscription box, and customer service. YumeTwins ranks 12th among Subscription Shopping sites.

  • Service
    79
  • Value
    85
  • Shipping
    82
  • Returns
    36
  • Quality
    81
Positive reviews (last 12 months): 100%
Positive
10
Neutral
0
Negative
0
139
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What reviewers want you to know

Positive highlights

  • My family is addicted to subscription boxes, and this is one of our favorites.

Critical highlights

No critical highlights yet

How would you rate YumeTwins?
Top Positive Review

“Always A Fun Surprise!”

Lexi g.
1/16/24

I've been subscribed to Yume Twins for 18 months and my desk is totally decked out with the cutest stuff now! My plushie collection has also doubled. My favorite items are the useful ones, like the lunch boxes, jewelry case, desk calendar... Every month is more fun thanks to Yume Twins! My only feedback is that I miss the illustrated anime covers the booklets had in 2022. Still love the booklets though, the graphic design is so great and it's fun reading about Japanese culture!

Top Critical Review

“Not really worth it.”

Bri M.
3/20/23

I've been subscribed for 4 or 5 years now and and I'm just more and more disappointed every month. I've skipped most of my boxes over the past 2 years. They claim 5-7 items, it's usually 5, September was the last box to even have 6, before that is was February, go back two year none of them have 7. Pricing has gone up, I feel like variety and quality has gone down. They started making custom items, I don't think anyone asked for that, so instead of a licensed character, you get some random thing they've come up with. The boxes seem really padded at this point, it feels like "here's three things that were thought out and here's 2 other random things to get to our 5 minimum." The March '23 box was the Mega Mystery Box, which was literally them just dumping overstock product. I bought it delusionally hoping I'd get something neat. How wrong I was. The Nezuko and Snorlax are literally overstock from their Demon Slayer box from March '21 and their "Game Land Adventure" box from November '22. The other three are literally item pulled from their crane game site, they still have the little prize stickers on them. I mean maybe I just got unlucky and someone out there got a really cool figure or gacha but I got crap. The sad thing is this was my first subscription box and customer service has been really good to me over the years. I feel bad canceling. I've been putting it off for a while, but it's kinda garbage. Like every few months I'll see a box and be like "Oh this might be fun" but I always end up going "Why? Why do you keep giving them money for this crap?"

Reviews (321)

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Other

Reviews that mention popular keywords

subscription box (24)
Thumbnail of user masquerampage
1 review
0 helpful votes
January 16th, 2024

I've been subscribed to Yume Twins for 18 months and my desk is totally decked out with the cutest stuff now! My plushie collection has also doubled. My favorite items are the useful ones, like the lunch boxes, jewelry case, desk calendar... Every month is more fun thanks to Yume Twins!

My only feedback is that I miss the illustrated anime covers the booklets had in 2022. Still love the booklets though, the graphic design is so great and it's fun reading about Japanese culture!

Products used:
Almost everything they send! The list is long. Lunch boxes, pens, stationary, tableware, jewelry case, bath bombs, squish toys... just to name a few!

Value
Thumbnail of user jiselles2
1 review
0 helpful votes
January 16th, 2024

I loved the coin purse super cute! And plus it was My Melody which I love! I also fell in love with the Hello Kitty 50th Anniversary! I also fell in love with the Rilakkuma pouch bag and the squishy felt weird but yet is was very satisfying! I also really liked the calender it was adorable! So was the little dog they added!

Tip for consumers:
Esta muy bonito todo !!!

Products used:
Taza bolsa calendario

Value
Shipping
Quality
Thumbnail of user zoelevett84
1 review
0 helpful votes
November 14th, 2023

These boxes are so unique and lovely my sanrio obsessed daughter adores getting these! The things inside are so beautiful and well made. We'll worth it. Thank you

Products used:
All products

Service
Value
Shipping
Quality
Thumbnail of user simrang11
1 review
1 helpful vote
February 3rd, 2023
Verified purchase

Every month i receive these boxes and they always come with the cutest items in it. Customer service is always helpful and quick to respond. Delivery takes quite a while but it's worth it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimt1002
1 review
0 helpful votes
August 19th, 2023
Verified purchase

I loved all the Kiki's delivery service goods and they were straight from Japan because you can't get them another way. I like the Spirited Away file and it was fun reading all the background info in the book. The bento box and triangle pouch are so cute and I can't wait to use them. I live tune twins boxes!

Products used:
Yumetwins august box

Service
Value
Shipping
Quality
Thumbnail of user casss19
1 review
0 helpful votes
July 31st, 2023

I love this box. I gave it 4 stars because I originally ment to order only one box as a trial and ended up with an entire year and they would not refund me at all, even tho I hadn't received a box yet.

However other than that, it's been so fantastic. I love the items, even if they have been about things I didn't know existed it's just happily expanded my horizons and the majority of the items are actually practical and things I can use on a regular basis on top of being kawaii.

Products used:
Monthly mystery box

Service
Value
Quality
Thumbnail of user novap15
1 review
0 helpful votes
September 20th, 2023

Value doesn't always match up, it is quite expensive but some boxes are definitely worth it! Super cute and my daughter loves it! Love that you can pause your subscription too if you need to

Products used:
Sanrio mug, my melody hand sanitizer, cute eco shopping bag

Service
Value
Shipping
Quality
Thumbnail of user leannec141
1 review
0 helpful votes
October 13th, 2022
Verified purchase

I really love this Halloween themed Yumetwins box. It contains my first Nyan Nyan plushie and it looks sweet and adorable. It also has a mochi-like texture which makes it so nice to touch or squeeze! Happy surprise = Happy girl! Delivery was fast. It was shipped out on 11th Oct and I received it on the following day! Really hope to get a full-body Nyan Nyan plushie in future Yumetwins box. Wonder how it will look like?

Tip for consumers:
People who like Japanese & kawaii items

Products used:
Yumetwins subscription box

Service
Value
Shipping
Quality
Thumbnail of user cynthiac1112
2 reviews
0 helpful votes
June 6th, 2022
Verified purchase

After canceling on May 2nd, I was resubscribed without my permission and charged, and now they are refusing to refund me. I can provide proof I canceled, but they cannot provide proof I resubscribed.

DO NOT SUPPORT Yume Twin, Tokyo Treats, No Mke No Life, or Sakuka Co (all owned by the same company)

Tip for consumers:
DO NOT TRUST THIS COMPANY

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessn77
1 review
0 helpful votes
February 16th, 2022
Verified purchase

I love getting this box every month. Everything is always super cute! They offer a lot of perks along with the box, like sign up and upgrade bonuses which I've taken advantage of and really liked. I've included a picture of some of my favorite things from a few past boxes.

Service
Value
Shipping
Quality
Thumbnail of user crono8885
1 review
0 helpful votes
October 17th, 2023

Product is amazing and decent arrival Time, i suppose if i had a complaint it'd be the nearly non existent tracking. Sure they give you a number to track but tracking it 2 times bow has said nothing but can't track or they aren't in service area. Every time I attempt it. But other than that everything's perfect

Service
Value
Shipping
Quality
Thumbnail of user heathertheelvina
1 review
0 helpful votes
June 30th, 2023

It has been so fun receiving YumiTwins each month! Every month has different Japan kawaii merchandise. It's great to see what is inside each box every month. My nephews also enjoy receiving gifts from me!

Service
Value
Shipping
Quality
Thumbnail of user laurenw439
1 review
0 helpful votes
January 17th, 2021

Any mystery box- type thing will vary is quality with each package but I find myself pleasantly surprised with new things each month that I love or I can happily pass on to friends and family. The pricing keeps me from sticking to a consistent schedule of purchasing but I find myself coming back again and again.

Service
Value
Shipping
Quality
Thumbnail of user isabeld23
1 review
0 helpful votes
February 14th, 2020

All the items in this box were EXTREMELY high quality, very useful and cute and i absolutely adore them!

Products used:
i used my sanrio letter writing set and chocolate pen to write a love letter to my partner as suggested! they thought it was completely adorable. i use my accessory holder for my earrings!

Thumbnail of user celmabernuzi
1 review
1 helpful vote
September 13th, 2019

Good cute and quality products, worth the price and wait! I tried it at first with one month and then I decided to go with a prepaid plan and really don't regret it. Also great customer service.

Thumbnail of user danw965
1 review
0 helpful votes
January 20th, 2021

Really great service with amazing items. I loved that despite all the COVID issues they came through and still delivered

Tip for consumers:
Sign up to a subscription it’s cheaper

Products used:
Cup toys

Service
Value
Shipping
Returns
Quality
Thumbnail of user allyseb
2 reviews
0 helpful votes
January 13th, 2020

My kids and I know there's something fun when we see that teal and purple box on our doorstep!
We always have a pecking order, I get pens, stationary and usually keychains, then my two little girls can fight over plushies, bags and gadgets. It's a great balance! We always find uses for things.
Only hurdle is sometimes the theme isn't quite up our alley. Sorry, Kirby. Items are still cute though!

Thumbnail of user yzc
1 review
0 helpful votes
July 31st, 2021

YumeTwins box is legit awesome! This was my first purchase and I received the box within few days time. Such a surprise in the morning and I got what I wished for! Cutest ever Gengar~ Thanks! Everything is cute from the box and arrived in good condition. I guess I'll be getting more boxes, a drop of happiness each month sounds awesome~ xD

Tip for consumers:
Just get one and experience it yourself

Products used:
Tissue holder, key chain, hand cream, most in the box are usable

Service
Value
Shipping
Quality
Thumbnail of user ravenf6
2 reviews
0 helpful votes
March 4th, 2020

I've never had a problem with this company. The items are always of good quality and super cute. Love looking forward to the next box.

Thumbnail of user carolinel276
1 review
0 helpful votes
July 10th, 2022

I ordered the Ghibli box for a friend. I didn't realise I was an automatic subscription renewal, I can't remember seeing that, but okay. I received an email stating it was renewed. Haven't received any reminder beforehand. I sent a message straightaway asking to cancel it (just a few hours after receiving this message) as I don't want another box at that time.
I was informed it was too late and there was nothing they could do about it. Okay it's maybe in their T&Cs but I find this very dodgy.
The box wasn't shipped or even prepared. I can't understand why they can't proceed a refund...
Now I'll get a box I don't want, that will be totally useless. I don't recommend and will never order again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brim37
1 review
2 helpful votes
March 20th, 2023
Verified purchase

I've been subscribed for 4 or 5 years now and and I'm just more and more disappointed every month. I've skipped most of my boxes over the past 2 years. They claim 5-7 items, it's usually 5, September was the last box to even have 6, before that is was February, go back two year none of them have 7. Pricing has gone up, I feel like variety and quality has gone down. They started making custom items, I don't think anyone asked for that, so instead of a licensed character, you get some random thing they've come up with. The boxes seem really padded at this point, it feels like "here's three things that were thought out and here's 2 other random things to get to our 5 minimum."
The March '23 box was the Mega Mystery Box, which was literally them just dumping overstock product. I bought it delusionally hoping I'd get something neat. How wrong I was. The Nezuko and Snorlax are literally overstock from their Demon Slayer box from March '21 and their "Game Land Adventure" box from November '22. The other three are literally item pulled from their crane game site, they still have the little prize stickers on them. I mean maybe I just got unlucky and someone out there got a really cool figure or gacha but I got crap.
The sad thing is this was my first subscription box and customer service has been really good to me over the years. I feel bad canceling. I've been putting it off for a while, but it's kinda garbage. Like every few months I'll see a box and be like "Oh this might be fun" but I always end up going "Why? Why do you keep giving them money for this crap?"

Service
Value
Shipping
Quality
Thumbnail of user xl7
1 review
0 helpful votes
May 18th, 2021

It's the first time I received these subscription boxes. The delivery was speedy and the items are well made and cute. Looking forward to the next box.

Value
Shipping
Quality
Thumbnail of user chananyan
1 review
1 helpful vote
September 13th, 2019

I got 2 boxes already and all items were soooooo cute! It's make me surprise and excited in every month!
Also the costumes's service was nice and kindness.

Thumbnail of user bethanyl72
1 review
0 helpful votes
October 23rd, 2020

Very cute box of goodies most, if not all only available in Japan! Great quality. Fast shipping too! Great way to get a dose of kawaii :)

Thumbnail of user katharynat
1 review
2 helpful votes
May 29th, 2020

I was charged for three boxes. I tried to cancel before being charged for the third box, but they make it nearly impossible to figure out how to cancel. Plus, 35 dollars just for it to be shipped as Sea Mail and have to pay ten dollars extra if you want air mail is a bit much. If I had ever received my packages rather than seeing "Refused" under the shipping area where it once said it was shipped then I might have a better story to tell. I have requested for a dispute today on the first box I made a purchase on and will provide more information when they hopefully contact me back.

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From the business

Company Representative

Thumbnail of user yumet1
Yume T.
YumeTwins
YumeTwins is here to give you an authentic Japanese culture experience and provide you with the best experience possible through everything kawaii. We venture out to find high quality plushies, cute kawaii stationery, squishies and other surprises and deliver them in a super kawaii box! Best of all, shipping is free worldwide!

Each YumeTwins box is completely unique, ensuring each and every month’s box will be as exciting as the last! Thank you for being a part of the family and we hope you enjoy your kawaii journey with us.

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