Yousendit

I have been paying for this product automatically for 6-7 years and I couldn't track down what it was for. I was never emailed a bill so I had no idea that it was happening. It was so old that the email address they had was one that was closed 5 years ago. When asked for proof of what I signed up for or proof of how many times I had used the product they said they were not able to provide that. Surely returned emails from a closed account would have indicated that there was no use of the product as there was zero communication. Does anyone know who I could approach to seek assistance in having the company return my money? Help

I needed to send several large files. Their free trial allows one file at a time. So I upgraded to the 14-day free trial of the pro account. It said I could cancel withing 14 days and not be billed. I wasn't able to get the files to send! I left the house and came back hours later to them still sitting in the queue. Well, I checked, and it appeared my upgrade didn't "take." I was shown as having a "Lite" account. I still wanted to check a week or so later to be safe. It showed that not only had I upgraded my account, but I'd been charged IN ADVANCE for the upcoming year. It's $9.99 a month! It says if you're seeing taht you're signed up for a Lite account and still being billed, you must have two accounts, two emails. BUT I only have one email address. How is this possible? I'm on the phone, on hold for 23 minutes now. No one has answered.

I would write a nice review if everything was running smooth like these other satisfied costumers.

I paid for the $49 service (up to 2G). When I sign in, it says "okay, all done." Then, when I try to upload, it says, "that's a pretty big file, blah, blah, blah...!" It directs me to sign up again!

I try to contact their office and they have Mon-Fri hours only- so it says if you would like to leave a message..., press three for costumer service" So, when you do that, it just runs through a list of common problems, none of which pertain to this, and then it disconnects- no where to leave a message! Oh, and the live chat doesn't work either- isn't that special!

If they can't even employ people on the weekend, or outside of business hours to answer costumer service calls/emails, they do not understand what costumer service is- they are doing the bare minimum- quite pathetic!

I was to send four hi-res. Files to Natures Best in August 2011, USA. They told me it was free, but when I tried sending it, it said,"It's a big file" and asked me to pay US$9.99 for one time use. I paid it (on 06th Aug. 2011) but internet connection broke off and my files were not sent, but I was charged. I opted for sending files by paying US$9.99 again as a monthly subscription, my files went but I was charged twice for one job. It is highly unfair, their website states that if your files are not transferred, you wouldn't be charged. I posted them an email, they never replied.
After that I unsubscribed their monthly plan, which was duly acknowledged by e mail, but to my surprise and horror, they have yet again charged my credit card with a US$9.99. Their website says, I'm a free user but they keep on charging me. Is it the way they deal with recession.
Hope sombody will listen to my complaint.
Jagdeep Rajput
www.jagdeeprajput.com