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Yourtexasbenefits.com has a rating of 1.8 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases.
This is supposed to make things easier? HOW!?
Get an alert that I have mail go to the site, messages just says to check forms and letters.go to that section and it's just a mess. Lots of pdfs to download, what? They couldn't have just told me what they actually wanted.its just all garbage. About what you cam expect from a government website.
Tip for consumers:
They make a big deal about their app which is equally useless! They need to realize, this is a site to get government benefits, meaning a lot of people who use it have limited resources. I don't have home internet, computer, printer, just a phone with internet access
I called because I needed help with my case since I was having issues with the online application and the lady on the phone was very rude. When I asked her a simple question she was annoyed and started giving me attitude for no reason. I was polite and literally just asked her something because obviously I wanted to have everything all done correctly so that I wouldn't have to keep coming back and filling different documents out. I called thinking I was going to get the help I needed but instead I got a lady giving me attitude for simply asking a question. Very disappointed.
This site is poorly managed. Full of glitches and flaws. Always under "construction" for no reason since the problems never get fixed.
For the last 2 months I've been trying to do the renewal for my son's medicaid and I keep getting a different error code each time. I call 2-1-1 to report it and the representative asks me if I want a paper renewal for mailed to me. I say no, I'm calling to report the error codes. I guess it's gotten so numerous that now they just tell me the site is being worked on and won't even report the error codes any more.
Edit:
It's been several days and I'm still getting different error messages.
Edit:
It is now Oct 27th and I'm still getting an error message when doing the renewal online.
Edit: It is now Nov 9th and I've still not been able to submit the renewal. I've gotten 7 error codes since my last edit.
Edit: It is Dec 12th and I'm still getting error codes when trying to do the renewal. I keep reporting them and nothing is being done about it.I am uploading the last 12 error codes I've gotten since my last edit.
Tip for consumers:
Even if you report the error codes, nothing gets done. If you get these constant error codes like me, making official complaints do nothing.
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