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Yourhomesolutions.com has a rating of 2.0 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases.
Last May my sewer collapsed due to a rusted out cast iron pipe. This was verified by 2 different contractors. Pivotal assured me, in writing, that I was covered by their home insurance and agreed to pay. After over a year of sending them multiple copies of documentation, and pictures, all the did, and continue to do is stall. This company ripped me off for $6,000 thank you
Back in May, my sewer collapsed and I had to evacuate for 3 days. After months of jumping through one new hoop of red tape after another, Pivotal still refuses to reimburse my justifiable claim. Avoid this company at all costs!
I have been a customer of Pivitol Home Solutions (previously Nicor Home Solutions) for 18 years. The cleaning and maintenance plans have saved me a lot of stress and prolonged the life of my units. However, the agents are limited in their duties and supervisors don't seem to have time for resolving problems, such as a scheduled service no show. I had to persist, then dispatch was very friendly and helpful.
Tip for consumers:
Definitely worth it if your HVAC systems are older or not working efficiently. I would not pay the monthly fee for newer, efficient units, though
Products used:
I have had both the clean and check services and the maintenance plan on both my air conditioning system as well as my furnace/hot water systems.
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