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Yodle Reviews Summary
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
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Great business advisor! Explained me very well ways to improve my advertisement.
My agent help me to optimize my website and increased potential clients.
Many thanks,
Marc Crimmins
Emerald Coast Property Inspection.
John really helped me. He was very patient and very detailed. He would be my choice every time to assist me.
I needed to change my add campaign back to Family Law and Personal Injury. I also wanted to change my website. Felicia, the Yodle Rep, was very prompt, knowledgeable and helpful. She made great suggestions and explained every step in the process and made it clear for me the difference between the ad campaign and the website.
These guys are on top of things. They never give you attitude and are very responsive and friendly. They are awesome at customizing your internet presence to fit your own personal style. And they generate BUSINESS!
I called to finish setting up the account, and was a bit overwhelmed with how helpful Stephen was, and how quickly he was able to teach me and adjust the changes in the website.
The specialist was honest with me and able to figure out why Google had been contacting me for over a year and helped me clear up that issue. Very happy to have that issue resolved.
Yodle staff were easy to work with, responsive to my needs, and helped me generate clients almost immediately. I have more business than I can reasonably handle because of their efforts!
Dr. D. Charles Williams
He took the time to give me great direction as im a customer of yodle. Very patient and professional. I rather call him back for I will need more direction in the near future.
When the Yodle salesman called me and asked me how much business I could handle, I rolled my eyes and was ready to say thanks, but no thanks. But I'm so happy that I heard him out and signed up with this wonderful service. After less than 50 days of them promoting my site, I'm back on Google maps, and I'm getting 1-2 requests for bids per day!
I've been working with Samantha to design and improve my site and quite frankly, I couldn't be happier. She really knows what she's doing and has made my Yodle site look really good. Aside from being a pleasure to work with, it been a tremendous collaborative effort that has paid off. Whatever they're paying Samantha, it's not enough!
So in summary, I give the Yodle team a 10! I'm sure glad I didn't hang up on that salesman!
John was extremely knowledgeable about Yodles' services and how they helped our business grow. We needed something that is unusual and others said it could not be done but Yodle came through for us. John was professional and polite but friendly and helpful.
John was able to pick up exactly where a previous yodel member left off hours before and was able to help me with a follow up question
6 months service. All I received were sales calls. From companies trying to sell me something after clicking on my ad. After trying to cancel the service I was told I'd get a call from a specialist. I did, he left a voice mail explaining how he was going to fix my problem. I called him back for a week straight, twice a day. Meanwhile they got my money. I called the 877 number on my bank statement and was told that they made a mistake and would give me a free month. The sales pitch continued. I told them that that was great and all but it is completely opposite of what I wanted.
Javier Helped me thru the phone today, he explained and answered all my questions very patiently and was very efficient!
Yodle has provided a great option for marketing and internet exposure. I feel it worth the investment to gain the exposure I have already started to see happen. Looking forward to the future.
The caller was very friendly and polite! He was very experienced in walking me through the many features of the platform and his attention to detail and his kindness, is what grabbed my attention!
I just got off the phone with a Yodle rep... He was making all kinds of false promises about marketing. The only thing Yodle is good at is pitching you this grand idea of how advanced their technology is and how it can manipulate search results, utterly false. What I found amusing was his pitch of "if you say yes right now to our service, I can get you off the phone in the next 30 seconds and you can get back to your work!" Then he proceeded to banter on for another 10 minutes, only letting me speak to answer staged questions such as "being visible online is good for a business right?" "We have over 50,000 customers, that proves that we're a valuable resource right?" A**hole is so condescending he explains multiple times what a "mobile device" is. Poor guy didn't realize I know more about search engine optimization then he does, could see right through his lies. Maybe Yodle can work for some businesses, but their unethical approach is a huge red flag. By the end of the call I wanted to slam my head on my desk. Stay away!
I signed up with them in September 2014. I wanted to generate leads through the internet and they made unrealistic promises. I got 1 lead after 6 months and $2600. What a waste. I have learned my lesson. I got more calls from people looking for Blue Cross customer service. Explain that?
Hi Ken, I'm sorry to hear that you weren't pleased with your experience when you were a Yodle client. We're always open to feedback that can help us improve. If there's anything else you'd like to share, please contact me at 646-770-8974 or syvenna.siebert@yodle.com and I'll share your feedback with the appropriate people.
Thanks,
Syvenna Siebert
Public Relations Manager
Super helpful, quite patient with my multiple questions (I'm a NEWBIE), and knowledgeable. Plus, Kevin provided precisely what I asked him to change. This was my first experience w/Yodle support and if everyone provides the high quality support I received from my representative, I have to predict a brilliant future for Yodle!
I called and asked about an uploading issue and while on the phone they quickly updated two other items as well!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robert - this is Syvenna Siebert, Yodle's PR Manager. I'm sorry to hear about your experience, and the trouble you had trying to reach someone here. This is not how we would expect from our client services team. If you would be willing to share the specifics, please reach out to me at syvenna.siebert@yodle.com or 646-770-8974 and I can look into it to make sure we address any problems.
Thanks for your time,
Syvenna