• Yivette

Yivette

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Overview

Yivette has a rating of 3.6 stars from 126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yivette most frequently mention online clothing, customer service, and fast delivery. Yivette ranks 123rd among Women's Clothing sites.

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How would you rate Yivette?
Top Positive Review

“I absolutely love you girls!”

caitlin k.
7/29/20

There is always something different to look at and know that I will receive it in one or two weeks maximum! I am size 10 and every set I have bought around 15 items has been perfect! Keep up the good work!

Top Critical Review

“Fingers off the crap!”

Ute F.
10/26/20

The clothes are imitated scrap! The jewelry is only wearable once, then dark! Return to China at your own expense within 30 days. However, my things only gradually arrived within 4 months! Please keep your fingers crossed from this Chinese outrage! The dresses all look like nightgowns.

Reviews (126)

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Reviews that mention popular keywords

customer service (12) clothing store (10) purchase process (4) clothing designs (4) quality clothing (4)
Thumbnail of user utef
1 review
3 helpful votes
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October 26th, 2020

The clothes are imitated scrap! The jewelry is only wearable once, then dark! Return to China at your own expense within 30 days. However, my things only gradually arrived within 4 months! Please keep your fingers crossed from this Chinese outrage! The dresses all look like nightgowns.

Thumbnail of user caitlink44
1 review
0 helpful votes
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July 29th, 2020

There is always something different to look at and know that I will receive it in one or two weeks maximum! I am size 10 and every set I have bought around 15 items has been perfect! Keep up the good work!

Thumbnail of user ozanaa2
1 review
0 helpful votes
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July 17th, 2020

Very elegant clothes and difficult to find in stores, quite reasonable prices and very interesting discounts, this online clothing store is highly recommended, I have experienced a purchase like never before on the internet!

Thumbnail of user dayanea3
1 review
0 helpful votes
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July 15th, 2020

Buy a beautiful short black dress at this online clothing store as you had an event coming up. The order came quickly, even in these times. The fabric is soft, it adapts perfectly to my body, I am very satisfied with my purchase.

Thumbnail of user nildam15
1 review
0 helpful votes
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July 21st, 2020

This is my website for clothes! I went back many times and ended up buying more things than I should have. I also love their seemingly endless range of products, in particular the designs here are harder to find in a mall or on other pages.

Thumbnail of user gailm352
1 review
0 helpful votes
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August 2nd, 2020

I loved them so much that I bought several dresses in different colors! Perfect for comfortable days at the beach or shopping. Light, they fall very well and can be combined if necessary.
Magnificent range of colors available. The woven waist band allows a perfect fit.

Thumbnail of user martac70
1 review
0 helpful votes
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July 20th, 2020

OMG! Once you start you can't believe you have lived without this boutique! The purchase process was simplified and fast! The clothes were delivered in full quarantine at my house, I can't blame them. A great service, easy and informative, updated information on your delivery.

Thumbnail of user petere282
1 review
3 helpful votes
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July 11th, 2020

They delivered an incomplete order of shoddy clothing with stains, nothing like advertised. Trying to organise a return of goods for a refund is just about impossible. Every e mail is replied to with the same standard reply, no customer service at all. Ignore any good reviews, I believe all the good reviews are as fake as their goods.

Thumbnail of user sheilab316
1 review
23 helpful votes
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August 5th, 2020

Ordered some clothes from Yivette over 100 euros. Took my money right away. Took 6 weeks for clothes to arrive & package open. Order wrong plus clothes substandard. Quality appalling & size far too big. Buy same size clothes in Spanish shops & fits perfectly. Sent clothes back today & postage cost me 29 euros fifty cents, as clothes go back to China. I am not sure what this company is all about, but scam comes to mind. A total rip off. Please beware.

Thumbnail of user lindat770
1 review
3 helpful votes
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August 11th, 2020

I ordered clothes in April.
The package never arrived but was returned to Yivette as I have the tracking details and could confirm they had received it.
Its August and I'm still waiting for my refund of £100.
They send a generic reply to my enquiries. They have offered no solution despite the fact they cannot locate the package which they confirm is in their warehouse.
Not only did they attempt to charge me for items that were not on stock they insist on messaging me in Spanish!
I believe this company is a scam and should be investigated however no matter how much info I try to find about them, its impossible. Everything is well hidden. Very suspicious.
Some watchdog or consumer protection agency should be on this case. I've read many, many comments from equally disgruntled and angry customers.
Don't buy from Yivette.

Thumbnail of user nevera36
1 review
2 helpful votes
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January 21st, 2021
Verified purchase

I bought 6 items from them (for more than 100 euros): the order was split in two and the first part (4 items) never arrived because their logistics provider stated that "there was no name on the doorbell or postbox". The proof that this statement was utterly false (there is a name, big and clear, so much so that I regularly receive deliveries from Amazon) is that the second part of the order (2 items only) was regularly delivered 10 days ago.
They insist I should get in touch with the logistics provider in my country, which I did on the phone: they said the delivery option chosen by the seller is the cheapest, and doesn't include reshipment.
As the items quality is really terrible (they stink of mould, are made of rubbish materials and are all misshapen) I keep asking for a refund and Yivette keep replying the delivery company had provided a "valid comment" and sending me copy-and-paste messages.
Utterly disrespectful, plain cheats.
They should be taken off the business.

Tip for consumers:
These are really pure scammers: they write in Spanish but send stuff from who knows where.

Products used:
shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindam1844
1 review
0 helpful votes
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June 23rd, 2020

I have placed an order on 1st May which have not arrived and through my email communication I get sent the same reply of an order which seems to have been shipped from China and has been at the ´Plan Depart Airport´, from 28th May.

I am very dissatisfied and if the order ever arrives, I will never be using their service again. Hoping this is not a scam!

Linda

Thumbnail of user jol224
1 review
0 helpful votes
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October 11th, 2021

I bought 3 dresses from an online store called Yivette.com that appeared to be Spanish and operates in Spain. The dresses I received were very shoddy copies that bore little resemblance to their marketing materials.
When I insisted on returning them for a refund, Yivette told me I'd have to return the dresses to China at my own expense, which I did.
They claim never to have received my return (which I suspect is a lie). I plan to report them to the police and I have told them this. They have given me 50% refund on the cost of the dresses but I am still €54 out of pocket.
This company is wholly fraudulent from pretending to be a company operating in Spain or UK, to the poor and fraudulent quality of the products, and lack of consumer accountability. Do yourself a favour and avoid Yivette!

Tip for consumers:
Avoid!

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user fabienr7
1 review
3 helpful votes
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October 21st, 2020

Items do not match the photos and descriptions and are of very poor quality.
Probably a drop shipping site from China, it is currently impossible to return the items to China because of COVID and Yivette's so-called customer service does not offer a solution to return the packages and therefore get a refund.
This website is clearly a scam! The 5-star review are fake like this website, I don't understand how is it possible to get a score of 4.45 with such a scam?

Thumbnail of user martab37
1 review
4 helpful votes
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May 21st, 2020

I ordered a pair of sandals many days ago. On the web (in which, despite what they say, it is impossible to track the product) it says that they were sent more than 6 days ago but they have not been delivered yet. I have sent 3 emails asking about the status of the purchase, by the only way available (web form) and they always answer the same thing: standard emails that have nothing to do with my specific question. IT IS A SCAM. A FRAUD. So you can see that my complaint is real here is my purchase order number: TZAK6N*******.

Thumbnail of user mikes2858
1 review
0 helpful votes
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February 8th, 2021

Ordered in early December, 6 items totalling 90 Euros. So they pretend they are out of stock of 1 item and ship the other 5. That package has never arrived and their tracking system is a joke. However, the second out of stock item, which was despatched 3 days later, arrived fine, though my girlfriend put it straight into the bin, the quality was so bad! They are claiming that I didn't give them a correct address... strange when THEY split the delivery, and one item arrived, but the rest haven't? No refund, no re-sending of the items, hide behind an accommodation address in Essex UK (can see it on Google Earth). It's time for me to order my credit card company to do a chargeback.DO NOT BUY FROM THEM, THIS IS A SCAM.

Tip for consumers:
DON'T USE THIS SITE

Products used:
Shoes, jacket, socks, T-Shirt, top

Service
Value
Shipping
Returns
Quality
Thumbnail of user kirstens118
2 reviews
1 helpful vote
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June 26th, 2021

Decent items for inexpensive price. Sizing runs small. Quality is cheap but fine if you only want to wear it once or twice.

However the items are shipped from China and can take a very long time to receive. Tracking is not clear during shipping process so a customer can wonder if they will ever arrive. Sometimes they do; other times they don't. It is a gamble.

My first order was received in several different batches. All took about 6-8 weeks to arrive. I did not bother paying to return any items that didn't fit. Cost of shipping was more than I had paid.

Second order went to the wrong country (NOT due to an error on my end). Then got hung up in that country's customs. We were unable to get it on to the correct country without the sellers assistance. We asked for their help several times in correcting the address but they avoided responsibility and eventually the customs deadline ran out. (Which meant items are either shipped back to seller or destroyed) They refused to refund because they claimed they shipped so it wasn't their fault it got held up in customs. I lost several hundred euros and a lot of time.

I do not recommend this company. When it came down to it they took the money quickly, acted slowly in sending items, then avoided responsibility in shipping issues which were ultimately their mistake.

Tip for consumers:
Be aware items come from China so shipping takes 4-8 weeks.
Be aware that if shipping goes awry they will neither help nor refund
Be aware that if items are sent to Europe you can have many customs issues because they don’t send directly to country or address. Also they will not assist with redirection as needed by customs so your items can be lost/undeliverable.

Products used:
None. Did not receive

Service
Value
Shipping
Returns
Quality
Thumbnail of user judym925
1 review
1 helpful vote
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December 13th, 2020

I bought pants, shirts and a sweater.
I was stunned at the quality. They do a great job making the pictures look nice.
The linen pants are NOT LINEN.
DO NOT BUY FROM THEM.
They also have a 7 day return policy so you better be fast.

Thumbnail of user taylord172
1 review
0 helpful votes
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January 14th, 2021
Verified purchase

Clothes look much better online than in person. Sizes are too big. Leather boots are not leather! Fabrics are thin and super cheap and don't look anything like the pictures. Will never order again!

Tip for consumers:
The fabrics were super cheap and thin, not like they seemed in the photos. Also the "leather" boots are not leather. If you don't like the products you will pay to return to China.

Products used:
I might use 2 of the 10 products I purchased. They are junk.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melvinaq1
1 review
2 helpful votes
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December 7th, 2020

I ordered five items of clothing from Yivette in November 2019. Three arrived (of dubious quality). I paid 95.79 euros. Two never did arrive over a year later.

Thumbnail of user violetar10
1 review
0 helpful votes
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October 14th, 2021

You should read the opinions from customers to see what are the real opinion of consumers from this supplier. Terrible quality, longggggggg delivery time, clothes don´t fit sith its sizes, etc...
READ THE REAL OPINIONS AND YOU´LL SEE WHAT´S HAPPENING.

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user elisac188
1 review
2 helpful votes
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July 4th, 2020

Never received my items. And even if they say you can track your order... it's not true! Thieves! Don't buy! After 3 months I still didn't got my order and I think I will never get it!

Thumbnail of user gemmal31
1 review
5 helpful votes
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May 19th, 2020

Don't buy on yivette.com. It's a scam and their business model is based on low quality plagiarism and you should disregard the shipping costs to China. They should be fined in the EU.

Thumbnail of user sandraw702
1 review
1 helpful vote
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July 13th, 2020

Customer service terrible, first time I ordered from this firm, took for ever to arrive and when it did the quality is terrible. Never again

Thumbnail of user corinnab5
1 review
0 helpful votes
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May 27th, 2020

No compra! Todo mentira
Pierdes tu dinero y nervios
Despues de 4 semanas no te llega nada y ellos trabajan con tu dinero

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