Yelp.co.uk

Complete con artists. Only gave them one star because it wouldn't take none! I signed my business up as a free listing, and received a phone call that afternoon from one of the sales team. I was very reluctant to sign up to the premium listing as it was quite a lot of money for a new company like mine. However the sales person was very persuasive and said that as I wasn't sure, she would give me a 2 week free trial, during which I could cancel at any time in this period. Needless to say that I was not impressed with the premium package (low traffic, and Yelp offer similar tools for free) and cancelled it within the 2 weeks. Then I received a phone call saying that they do not offer free trials and effectively called me a liar. We are now tied in for 6 months, helpless. Avoid at all costs, and don't believe a word they say!

You must try Lime Blew Salon. Frasier the Stylist is amazing, my hair has never looked so good. Have had so many compliments. Please give this Salon a try as well as a great hair stylist, Frasier is the nicest guy you will ever meet.

I signed up for a free listing like so many other people on here.

Qype then called me and sold me a premium listing on the pretence that I can cancel at any point if I'm not happy.

Two weeks later when I tried to cancel - Qype told me I am now in a 6 month contact and that I owe them £300 and that the person that sold me the premium package no longer work there.

I have sent numerous complaints and made numerous calls requesting this to be reviewed and investigated and no one gets back to you - if this is how their customer service works I am glad I am cancelling - well that is when they eventually call me back!

This is appalling service!

Liars and Cheaters!

They called me up asking me if I was interested in a Premium listing, I said no. Then the next day I check my Business listing and theres an evil nasty review on there!

I wouldnt put it past them to have given me a FAKE bad review out of spite as I was quite firm abou tnot wanting their services.

Not only that but someone has been setting up numerous listings of my business and the same user went on to post evil reviews about me! Its obviously an attempt to discredit me.

I find it incredible that anyone can set up a business listing in Qype with nothing to back it up, even a scan of a utility bill which is what Facebook requires.

Fake reviews, crap customer service and the fact that they themselves are happy to post fake reviews - what a disgusting company. I hope they go down the plughole.

Ive emailed them all my complaints, and will see how they respond (IF they respond). Im so angry I would even like my listing to be taken down rather than abused!

Salesman will say anything to make a sale! I was completely miss sold by qype they fed me a load of promises they couldn't keep!

When i tried to cancel they made it as hard as possible, they said i was in a contract and i had no chance of canceling. If you post your complaints on enough forums and review sites they will come and find you and finally speak to you!

This company is absoutely disgusting and i can't believe they are still trading!

I managed to cancel my account and get out of the contract- so they obviously admit fault! I am still seeking a full refund as they have done nothing for me! I will not let this go and I want to make sure people know about this immoral company- they have a licence to steal. It must be stopped!

I signed up to the free version, the next day i had a call from a qype saleman, he persuaded me to take out the premium version for £45 a month. I asked numerous times if i could cancel at any time and he replied yes you are not signing up to a contract. I payed for 1 month, he then kept me on the phone while he sent me an email, he said "just scroll to the bottom and click the link so i can start to bild your profile" i stupidly didnt think and just clicked. Later that evening i read the email to find that the link i clicked was to agree to terms and conditions. I was fuming so the next day i emailed saying i would like to cancel within the 14 day cooling off period and rang the to verbally repeat what i sent via email, the responce i got was, they are not cancelling. I cancelled my card so no more payment could leave. Im now receiving letters from a debt collection to collect £600. They are not getting avpenny from me. Do not touch this robbing, lying and deceiving "company".

After signing up as a 'Premium' member with Qype I have monitored the performance of the listing with them and have to say how utterly disappointed I am, I feel mislead after the utter lies their sales people told me. They charge £50 per month and so far in the past five months I've had 8 visits to my website and ZERO phone calls, this equates to £31.25 per visit! (and six of these web visits were during the first month - when the advert was new and being tested by me and their people when I was on the phone to them).
I spoke to my account manager who implied it was my own fault for not optimising the advert. That was three months ago, the ad is totally optimised and since then I've had the whole of TWO visits to my site. I've sent emails to my account manager, client services and used the link on their own website and nothing, no email back or a phone call.
However, when I had to change the direct debit details and they phoned me back instantly for that (then fobbed me off with 'it's another department you need to email' with my issue).
They are very quick to take your money, there service is extremely poor value and on top of that they couldn't care less when you have a problem. I can't wait for the six months to soon be up so I can leave, I'll use the free ads like 'BTtradesource' (it's free and I average about 40 hits to my site a month alone).

Unfortunately I seem to have been bitten by the Qype sharp practice and breaking of Misrepresentation Act 1967!
I too was contacted by a Qype salesman who persuaded me to purchase the Premium Listing on the understanding that I could cancel after six months and that I would receive five hundred hits to my listing. The misrepresentation is that to receive such a gurantee you have to be in the contract for twelve months! Along with this payment was taken from my credit card before I was provided with the terms and conditions to read. On reading the terms and conditions and realising that the information provided was not correct, totally misrepresented and I had been lied to I immediately contacted Qype. Qype will not reply to emails, letter and even a recorded delivery letter stating that i will be taking out Small Claims court proceedings against them. (Currently being persued!) One other subscriber has summed this con operation correctly - they take the money and then run for cover! Avoid this company like the plague!

I used qype to advertise my 2 sites. Initially i was a free member and then their sales manager kinda convinced me to join on 1 month's trial as paid premium member.It was agreed that after the end of month, we would review the situation and see how the advertisment has worked for me in terms of visitors to my sites and sales as a result. I was to continue with the payment further for minimum 6months term after this end of month review or to cancel the further payments depending on the results. Unfortunately qype ad got me only 2 visitors to my site in the whole month and at the end of the month i cancelled my direct debit with them. They called me up and maintained that i made an agreement with them for a year and not 1 month and they want money for the whole year instead. The sales manager had failed to write the real 1month trial in the agreement and they never really sent me any written documents. Theyre now chasing me for the collection of the whole year of payment which I shouldn't have to pay. So beware that their sales managers will say anything to just get you signed up and will not actually document it and then you will get charged for whole year instead. Very unprofessional company. Apparently they saw my review here and decided to just cancel my membership and forget bout the money and wanted me to delete my review here. So ive changed my rating now to a little more positive than initial.

I too had a free listing, and then was called by one of their reps who offered a premium listing for €67, with a load of statistics of the number of searches that qype users were supposedly using, and that I would be exposed to all of these visitors. He promised that he would really work hard to keep my business, and a lot of other promises that were little more than a story to get my credit card details. Well, after a couple of weeks, I looked at the stats, and was surprised to see zero clicks, and very few views of my "premium" listing. I asked for help, via the online support form, and also tried calling - a black hole of one way communication. Then I was billed another €67 a month later. I logged in to the account to see that the stats had not changed at all, and there was no way to cancel the account online. I then called and hung on for ages before I was informed that it was "in my contract" that I had to pay for a "minimum of 6 months". Sure enough, it was there n the terms and conditions, but I was not pleased. In order to cancel the contract, you have to send it in writing, signed (I was able to send a scan of the cancellation letter via email). Strange how this was not required to sign up - all I needed to do the was click on a link to agree to the (very one sided) terms and conditions. I'd strongly advise any small business not to advertise with Qype. They do not deliver anything at all that they promise. In order to get anything of value from them, you need to recruit your customers to post positive reviews of your business on Qype. Why bother advertising then? Doing this with a free listing would work just as well. But I'll get my customers to post positive reviews on my own website, thanks very much. Or Google Places, or somewhere else that gets web traffic, and is ranked in the search engines. If you are a consumer looking for an honest review of a local business, be very wary of trusting anything you read on Qype. They started by paying people to post reviews (they got 11M in start up funding) so you can ask yourself how trustworthy the reviews are. Stay away from Qype.