WyzeReviews 33

Ordered a security system and paid for it through Paypal. I received a confirmation email back then almost immediately after that, received a cancellation email stating that they suspected that my order was fraudulent so they cancelled it. They never tried to contact me to confirm anything, and my PayPal account was not compromised. I then went to their website to try to contact them and it was the worst site ever. There is no contact phone number for them which is absolutely ridiculous. The only way to contact them is to chat which I tried and it was so poorly set up that it couldn't answer the simplest of questions. Then tried the only other option which was email and it had a glitch and it would not go through. This is supposed to be a tech company? Can you imagine if a customer has a question regarding their product? Turns out they did me a favor by cancelling my order so I was able to order a system through a REPUTABLE company who actually services their customers.

Cute little camera, and that's where it stops! Purchased two outdoor cameras for protection. Paid for upgrades. It never worked correctly. Tried to contact the company, but never got a response. One camera took pictures of nothing up to 7 times a minute, causing the battery to run down within days.The other one hardly ever recorded. Most recordings of people are when they're walking past the camera. Totally useless for security. Spend your money on a quality camera. You get what you pay for, unless you buy WYZE.

Purchased wyze system (price points, wireless camers, ease, somewhat programable), got rid of my blink system (mistake), now I have daily issues, (you don't know ow the system isn't working until you check).
Don't buy

Terrible customer service paid for multiple cameras and come to find out half of them have the plastic glued to the lens basically ruining it and making it unusable lmfao. They wont even reply or fix it, out of my money and out of a camera both lmfao what a $#*!in waiste of money. Dont even purchase anything from wyze garbage chinese crap

But with nine cameras and multiple outages from the time that the cameras were purchased until today my feelings have changed Dramatically. I have made multiple calls twice multiple tickets on multiple cameras never getting any real solution from them whatsoever. They want me to go climb on the roof and unplug the camera to power cycle it which I would have to do every single day of my life not only is this unacceptable it's ridiculous. The cameras only function part of the time I have nine cameras and most of the time at least 2 to 3 are out and I have to work on them in someway I can buy these cameras to sit here to spend my days working on them trying to get them to work power cycling them etc. and whenever camera doesn't work the application that's attached to it pops up a notice saying that my network is unstable and every time I see that I go and I do a network stability test from an outside entity and my network is always rated as excellent so sorry wise your little lie notes just don't work for me. As far as I'm concerned you're better off with analog because these people in this product they're too busy bringing out other devices and other things they're not even worried about fixing was already broken it's a waste of time. So to close the Wyze I thought I loved I absolutely hate.

They have NO way of editing an order once it's placed, even 5 minutes after the fact. And with each order having a $5.99+ shipping fee, it's ridiculous. We live in 2022, how the hell can you not do something so basic? And customer support is $#*!ing useless.

Works Intermittently, then disappeared totally from the ap. Called customer service. Reached Philipines. Excess 2 hrs on phone, no resolution. Not skilled at troubleshooting. Seriously worst product/company

I bought the Wyze Home Security system. The install instructions are really good on all of their products that I have bought. However, I was installing the Home Security system and I had to pause several times because other things came up in my life. I wanted to find out how to continue installing. I called the support phone number, waited on hold for 45 minutes. All of a sudden, a recorded voice told me that no one was available to take my call and it hung up on me. I tried the Support Bot, but it was totally useless because it gave me answers which were not even related to my problem or the Home Security System. Wyze Support sucks.

WYZE. Customer service is brain dead... worthless
WYZE... Customer service is abysmal. Camera stopped working with Amazon Echo Show, but still works with my Iphone. Customer service is clueless...

They suggested I use WYZE CAM LIVE... that doesn't work either.

Seriously... I'll never use their products again.

All of the products are at a good price point and dont come off cheap. The support maybe shotty but I would recommend this company for those that like to tinker for themselves or are tech savvy.

I've been a supporter of Wyze from it's beginning and recommended their cameras to everyone, however upon installing their home security system and seeing how poorly it works I can no longer recommend them. I've tried to contact customer support but only get automated responses and no direct answers to my complaint which is critical for home security as the system no longer arms after a firmware update. When it says it's armed, you check the application and learn the system is in fact disarmed so you're home is NOT protected.

If you need a cheap security cam, they're a good choice. Their subscription and upfront costs are a lot less than others. Still, I wouldn't trust them or their cameras reliability and safety as much as other companies. It's still an option if price is your main metric of concern. I use a couple to watch my place. My sister uses hers to watch her doggo when she's at work. So there's some usefulness to be found here I suppose. Just not a fully trustworthy company yet.