pauline k.

I purchased furniture in October of 2022. Against my better judgment, I left a 5 star review prior to receiving a full replacement on my warranty as I was under the belief that the company would stand behind their product. Prior to my review, they were following up, keeping up with communications and doing everything they could to handle the warranty with my furniture. However, ever since I have sent a favorable review I have never heard back from the company and have had nothing but excuses as to why they cannot replace the recliner which has been lopsided since day one. I have been waiting to hear from the so-called supervisor for 2 weeks now. I have also been told this recliner is made in China which I would never have purchased in the first place had I known this to begin with. Beware to the consumer, do not bother to register a complaint to the BBB, they will not do anything. If you want anyone to take your complaint seriously, especially if you are a senior citizen, who I think this company thinks they can take advantage of, register a complaint with the attorney general.

Ordered a security system and paid for it through Paypal. I received a confirmation email back then almost immediately after that, received a cancellation email stating that they suspected that my order was fraudulent so they cancelled it. They never tried to contact me to confirm anything, and my PayPal account was not compromised. I then went to their website to try to contact them and it was the worst site ever. There is no contact phone number for them which is absolutely ridiculous. The only way to contact them is to chat which I tried and it was so poorly set up that it couldn't answer the simplest of questions. Then tried the only other option which was email and it had a glitch and it would not go through. This is supposed to be a tech company? Can you imagine if a customer has a question regarding their product? Turns out they did me a favor by cancelling my order so I was able to order a system through a REPUTABLE company who actually services their customers.

Had carpeting installed on November 19,2022. Was a nightmare from the beginning. Installers did not speak English. Paid for #8 padding and the installed #6. Carpeting had several defects and appeared substandard to sample that we picked. They demanded payment prior to installation. This should have been the 1st warning sign. Called the installers back same day as padding was so irregular that it bunched up to higher peak in areas and they had to replace large piece which is when we discovered they installed lower grade padding. Carpeting seam was so visible and poorly done we had to call again. Waited another week and another non-English installer came out and claimed it wasn't the seam but a defect in the carpeting. There are 2 distinct lines running the entire length of the carpeting parallel approximately 2-3 feet apart. Installer took pictures of this and padding issue and said someone would call next day. No call. I called and was told they knew nothing about it. Now have been waiting weeks for call. Then received an email asking for a picture. Took detailed video explaining issue and emailed. Never received a call back again. Called again and left message requesting a manager. Then received an email from same person requesting pictures with list of questions to be answered. These were all done by their installer and answered previously by us and their installer. They just keep making excused and expect us to do their work for them. They refuse to do anything about this. Now well into the holiday season and have to decorate around the defects and throw rugs all, over their so called carpeting. Please read all review, BBB complaints, etc before considering this company. They will take your money and refuse to stand behind their poor quality product.