Detailed Rating Summary
I was very pleased with the varied selections available through Zazzle. The nautical design I chose was perfect with the venue where the rehearsal dinner was held (on a river in a boathouse). I would definitely recommend Zazzle and look forward to the next time I need party supplies. Thank you, Zazzle!
I ordered senior graduation invitations and half out of the entire pack had poor picture visibility, with a white smudge of some sort, and to top it all the invitation sent to me was on hard card board not quality photo papet with a matte or glossy finish. I filed a complaint and had been promised a corrected and replacement shipment, I have yet to receive it. I never asked for a refund I just wanted what I paid for. I will never order from Zazzle again, I had to physically reorder a new design and wonderful quality work done from my local Target Store photo department
This turned out great and my husband loved it. The only issue I had was that I accidentally ordered 2 (my bad because I should have checked) but I wish perhaps someone in customer service had contacted me to see if I really wanted 2). No big deal but just a thought. It is easy to make a mistake when ordering.
Ordering process is simple but if you have a problem your in for a ride...sent three different colors for wedding invites...rsvp,invitations and accommodations all different colors...took me days to get someone on the phone and then they won't reprint until the wrong order is sent back to them...really...then rude representatives....save yourself from a bad experience and go elsewhere
Tried repeatedly to cancel Zazzle Black delivery service after being offered a free 30 day trial. After calling and holding for about 15 minutes I finally got through to someone who was supposed to cancel the service; and I was sent a confirmation of cancellation. The following day I get an e-mail thanking me for joining and then charging me! By e-mail the response I get to this is that it takes 45 days to process a refund (but it only takes seconds to create a charge to you). Now I am facing 2 credit card charges and will have to block them from ever charging my card again. The credit card company "Fraud" department is also looking into this and I have disputed the charges.
Don't waste your time/money with these people as there is no customer service department and they will only placate you if there is a problem.
I ordered a very SIMPLE customized phone case June 1st, it is now the 16th ! I called because they said it would be here June 9th-13th and NOTHING ! I called customer service and ANTHONY picked up the phone , said he'll send an email saying it'll be here TODAY & when I went to track my order NOTHING! It's saying it still hasn't been shipped! This is honestly a scam and so annoying playing the waiting game. People pay for things worth good money and have to sit around and PRAY their items come in. Never in my life would I EVER order from here again! It's ridiculous.
I bought a t-shirt on Zazzle for my daughter. I received it on time and the quality is very nice.
I would recommend this website to others. I did not have any problems.
Tip for consumers: The website is a bit overwhelming, but if you sign up for their emails you'll get targeted deals + information about new products.Ask Leontien about Zazzle
Ordered customs t shirts, took forever to get them, when I did the logos were smudged and blurry. I returned to get replacements, they held the return for almost 30'days, 4 emails asking where the replacements were and so I finally gave up, called them and asked for a refund... I'm going back to Vista Print
I might be somewhat skeptical after ordering and never receiving the 3 dog T-shirts I paid for. I never heard a thing back from this company after they took my 70.00 and never gave me a product. The customer service line I called is nothing more than a answering machine and a dead line. This is really a bad scam Zazzle as I will never order again. I don't know what you wanted my 70.00 for, but I hope you spend the money you stole from me on something fun.
I am most satisfied with my order from zazzle. Everything went smoothly, plate was shipped, I received email notice, package came. What's not to be happy about. Would recommend to a friend.
I ordered a hat for my graduation event, and I paid an extra money to get the order 10 days before the graduation just in case. However, they didn't ship me anything for 15 days, and nobody answered my emails during this period!! Website was useless!! So unprofessional, so disappointing!!!
I have placed orders for a variety of items from Zazzle.com at different times. I've never had any issues with Zazzle. Each order was shipped in a timely manner and each item, especially personalized items were better than I expected. it's a pleasure dealing with this company.
This was one of those nightmare consumer experiences.
1) The worst was that the first time the shirts were shipped to me, some of the type (our tagline) wasn't visible because it was gray type against a gray shirt. The type was easily legible on the online design tool. I understand that tolerances of shirt and ink color may vary, but expect they would have caught this issue with my design or during the printing process. Instead they mailed me 120 shirts, which I then had to take through a return process (get RMS approval, repack, and take to the UPS store). Three hours of my time. Zazzle was fine about taking the return. So be real careful that you have strong differences of color between your print colors and the shirt color.
2) The shipping was slow. The website talks about shipping times, so I thought I'd get my shipment in the specified shipment time which was 4 days. It doesn't talk about printing time which was weeks. So given that they eventually shipped, I returned, and then they shipped again; the time was a month before I had the shirts that I could use.
3) I talked with numerous customer service people over the course of the month as I was trying to see when I'd get my order. They were very friendly, and they gave me the impression they were on the case for me, but the shipments still didn't happen.
I ordered a pillow for my daughters wedding to surprise them. They assure me it would be in in plenty of time. Not only did it not come it, they had not even started it by her wedding!! Sooo very unhappy!! Don't lie to people just to get them to order from you!! It came in 2 weeks after the wedding!! Never again!!
Ordered a shirt (as a birthday gift) a week ago, May 12th, for a promised delivery on May 19th. As of May 20th, shirt has still not shipped! Spoke with customer service on May 18th and was told the shirt was ready for shipment and it would ship that day or 19th latest and delivery would be next day. DIDN'T HAPPEN! Currently on hold to get today's bogus response. Don't do business with this site.
I ordered a framed canvas print from the costing 292.34 We are not wealthy people so this was a big purchase as we're trying to decorate our new little house.
So, it came terribly dark, super pixelated, the crappiest frame job ever and they said they could refund the money but not the shipping so we said, ok, knowing because it was a large print, it would be pretty expensive.
It would cost $200 to ship back...
I wrote their customer service and they said they couldn't refund the shipping, it's only if items were damaged in shipping.
So, tomorrow I'm throwing a $300 framed print in the trash, boo.
*An update is that they finally decided to give us a refund so that is nice. I think also on their site now they list if something is too small for blowing up which they didn't have before. So be careful with ordering prints but we are thankful that we are able to have the damaged product refunded!!
Tip for consumers: Don't order prints or framed prints from here!Ask Mr about Zazzle
68 Questions & Answers
I am so sorry to hear that you have not received your order.
I will look up your information and email you shortly.
I recommend that you remove your order number from this inquiry, as this is for public view.