But if you need to contact customer service, prepare for a wait. (in 253 reviews)
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I ordered gorgeous invitations from Zazzle and they turned out perfectly! These came with boring white envelopes but beautiful matching custom envelopes were offered too.
Do NOT, do NOT order the custom envelopes from Zazzle! There is a clear disclaimer that these envelopes take 3-4 weeks to produce because they are "hand done." However, the company that manufactures these envelopes is absolutely HORRIBLE! They misaligned my printing (my address on the back flap) so it was half cut off but shipped it out to me anyway--no quality assurance check?! Also, the glue (at least in the linen material option) is not adhesive enough so your envelope sides will pop right open--a had to add a drop of super glue to each side of over 150 envelopes! There is NO way to rush a re-order even though the mistakes were theirs--AWFUL customer service!!!
DO NOT ORDER THE CUSTOM ENVELOPES!!!
I had many problems using the iPad app. It didn't show all my options and the customization was difficult to see because it kept sliding off the screen when I tried to enlarge the invitation. Once I called customer service, the representative stayed on the call with me until I was satisfied. That really saved the day for me. Great job, Zazzle!
They make a lot of promises on their website, but the customer service is useless. I tried to return one item; in fact, they received it a month ago, and I am still having to hound them for a refund. The customer service messages are nonsensical, as if you're having two different conversations, or even snotty. I frequently use e-commerce, and this company is the only one I've reviewed, because it's that bad. You've been warned.
I ordered an iPhone 5 case 3 years ago from Zazzle and loved it. But the iPhone 6S case was a disappointment. The image of Stonehenge was not properly aligned. as on website image. I posted a bad review here when I got no response 24 hours after filing complaint. Update: After they read this complaint I was contacted quickly. They could not fix alignment problem, offered a credit toward a different case. I asked for a refund and they agreed promptly. The refund was posted to my Paypal quickly
ordered $100+ of pillows and received poorly custom made pillows. white spots all over the pillows from the poor quality of the dye, definitely not worth what I paid for them! Made a case and have been waiting over 2 weeks for a response to receive the RMA number. I have also attempted to call them several times, on hold for 30min at a time with no response, so I hang up. Just emailed them again, who knows if they will respond! They definitely have a great scam going on here! Looks like I'm not the only one.
I ordered wedding rehearsal dinner invitations. The selection was large and varied - I was able to find a perfectly suitable invitation for our dinner. Invitations arrived quickly and they were of good quality. Would order from Zazzle again without hesitation.
I will never order from this company again. I received the wrong invitations and my account was charged for this wrong order. I called and was on hold for over an hour and was first told that if they sent the wrong invitations they would not have charged my account. Wrong!!!! I had the invoice in my hand. I was told that they would refund my account but that it could take 7-21 business days!!! ABSOLUTELY RIDICULOUS!!!! Horrible customer service.
I scrolled through Zazzle's sample designs and found many that were very attractive. I chose the one that seemed to best suit my business purposes, while still expressing my personal tastes. The website made it very easy to customize my business cards. They were delivered within a few days. They were perfect. So far, everyone who has seen them has expressed admiration for the way they look. They turned out even better than I had hoped for when I started searching for business cards!
My son ordered an engraved leather phone case and did not read that it was not engraved, just printed. After weeks of asking him to contact zazzle for a return, I finally contacted Zazzle by email re: return. Honestly, we had passed the 30 day mark and didn't think they'd allow us to return the item. I had immediate emails this evening and the company is refunding my purchase and waiving me returning the item. They suggested donating the item which we are going to do and that saved me time mailing the product off. Great refund experience!
I order a t-shirt from Zazzle. I paid £15 for delivery! but it was express so that's ok I guess. so £30 in total as t-shirt was about £15
Got the order, and now have been sent an invoice from Zazzle for $21.82. Nothing on the invoice to say what it relates to, but a quick goggle says it is import fees!
SO BEWARE! the price you pay at the till is not the real price, you will be hit be a 2nd invoice for import fees, though this was never mentioned at anytime when browsing the site or placing the order.
I have raised a case with the customer service team but by looking at these reviews I don't expect a response soon. As I ordered to my work address, work are now chasing me for payment. SNEEKY.
Do not order from here as they have hidden fees. All together including the new invoice the t-shirt was NOT worth it.
I have had two orders now with Zazzle; one for wedding invitations, and one for mugs. Customization was easy, customer service was extremely patient with all my questions, and the products are truly truly top notch. Many compliments were received on the invitations and the mugs are gifts I haven't delivered yet. I'm sure they will be loved! When I searched their site for mugs there were thousands of options and each was customizable. I love scrolling through there pages. It's easy and I still can't believe the vast assortment of products. Lately I'm looking at customizable Easter gifts!
So I read a lot of bad reviews and that it takes forever to ship. The complete opposite happened for me the shipping was on time and my product was exactly what I expected. I got so paranoid about the bad reviews that my order was going to take forever and was going to suck. I'm actually really happy with zazzle! Reviews aren't always right. The fit and everything was perfect on my shirt.
Had my order arrived as expected, I'm certain that I'd be giving Zazzle a five-star review right now; however, that was not the case.
1. A custom mug was out of stock preventing one of five items from shipping. There was no notification sent regarding this issue. It was only discovered after following up on the order (which had been paid for in full). This was 10 days after the order was placed.
2. Options for how to proceed with the order were provided in an automated email support response; however, the instructions that explain how to modify an item so that an order can proceed turned out to not apply in case of the custom mug. This caused yet another delay in an already delayed order.
3. Even thought I had already been charged for the order with five items, revising the order online made it appear as if I was placing the order for the other four items for first time and the online cart was going to charge me as if the revised order was a second order.
Upside: I was able to cancel the order and receive a full refund (and about 30 days had passed).
Downside: I would have been perfectly happy with four of the five items that I had ordered.