Redwood City, CA 94063, United States
Detailed Rating Summary
Zazzle is a really good website to order cute things...but the shipping was really expensive... I used the free 30-day trial, but now I can't use it again. I also got the wrong size of the binder I order...which was really cute by the way. I am very excited about my orders and I will buy from them again.
Would not buy from them again. I paid extra for express shipping to ensure my package would arrive on time as it was for a birthday gift. What a waste of time that was. After my package did not arrive within the specified timeframe I emailed them and was told that it has officially been 'lost in transit' and they would lodge an enquiry and send me out a replacement asap. After replying asking when I could expect the replacement I received another email from them saying that it has actually not been long enough and I have to wait 17 business days before they would enquire with their shipping company, and there was no mention of a replacement. So basically they are unwilling to offer any help or assistance and I am being fed the party line 'wait ... business days and we will look into it'. Very disappointed, and still ensure when I can expect to receive my product.
First, the products are really great - it's a shame because I will never order from Zazzle again. Ever. I had planned to order a lot of my wedding supplies/favors from them, but the customer service is non-existent. The fact that a "Customer Support Hero" responds to inquiries does not mean the support is adequate. They clearly don't even take the time to read a request sometimes. I don't want anything from the company, just wanted to make sure other potential customers are aware of what they're getting into.
Do not order puzzles from here! The printing quality of the puzzle is ok, but the whole execution is off! The pieces do not fit together correctly and are loose. The puzzle I received had many missing pieces. This makes it impossible to execute. Even though I was apprehensive, I ordered from zazzle because of their 100% satisfaction guarantee. I wish I stayed away because their return process (even with a defected product) is difficult and not worth it. I believe that the reviews that they have on their actual site with the products are completely biased so stay away.
I recently made my first purchase through Zazzle and I couldn't have been more pleased! The delivery time was awesome, the quality of the product was superb and the price was incredibly reasonable. The ordering process was easy, and the continual email updates regarding the status of my order was A+. The variety of products is amazing, so I'm definitely a customer for life now!
I received my order. I just don't understand how all 5 ornaments are different. If they were not personalized, I would return them. So much for 100% satisfaction. 3 of them have crooked pictures on the back. 2 of them have one of the paw prints smeared and 3 of them you cannot read the dogs name because you punched the hole in the middle of the name instead of on top of the bone. Why can't all 5 be made properly and the same. My first time using your company and my last. These were expensive ornaments and not worth the cost unless they are done right. Teresa
We promise 100% satisfaction-NOT TRUE
Placed an order through Zazzle for an important event. Shipping date was within the time parameters. HOWEVER, I DID NOT RECEIVE THE SHIPMENT AT ALL. No response to an e-mail. Called company. All I got was "Oh. It hasn't shipped yet." Cancelled entire order. Will not recommend Zazzle if you have an important event.
I have tried 2 cards and they are not usable.
Order#1. The heavy duty paper is not paper at all, it is ridiculously thick cardboard. The metallic effect if not metallic at all, it is a dull gradient. The printing was crooked or the cards were not cut square. The tracking link for Ontrac shipping is a bogus UPS link.
Order#2. Second try was with normal paper and no fake metallic band. This time the colored lines were misprinted. So tried a do-over. Same UPS error, no sign of my order in my account. My ink jet printed cards at home are so much better.
1-2 spam emails every day about their specials.
I was worried that printing quality wouldn't be very good, but was SO pleased when it arrived. Excellent quality, the order arrived days before expected, and I love that I was able to customize the post card. I used it as a menu card and had the menu printed on the back. Very happy with everything!
Although the customer service team was really friendly and kind, the rest of our experience was as bad as it can get!
We ordered 15 custom kindle covers on a Thursday and all was great! They were quoted to arrive the following Tuesday. On Tuesday we receive nothing and no shipment notification from Zazzle. I check in online and see that our delivery has shifted by another week!!!!! No one notified us about this delay, so I reached out and they changed our delivery method (for free) and apologized for the situation. The problem was that we were moving offices the Friday of that week and this was an aggravating but not serious situation. They updated my address and were very helpful.
The kindle covers were ordered with two and a half weeks to go to our Board meeting. This was a time sensitive order and anyone working with print vendors know that this isn't an unrealistic deadline.
A day after the shipping issues were resolved I receive an email that they cannot fulfill my order because they are out of stock of kindle covers! You heard right! Out of stock!!!!! This is a week after they accepted my order, charged me money, were 'in production for 4 days' and now they cannot fill my order. This is a week and change until I need to be at the Board meeting, covers in hand! It is unbelievable. When I called to inquire what happened - apparently, they had the stock when the order was placed but subsequently ran out and only realized this a week after I placed my order.
I cannot put into words how unbelievably shocked I am at the blatant mishandling of their business. My covers were due to start printing a day, maybe two after my order was placed. They had the inventory on hand at that time. It is just good business to ensure ongoing production by not taking on orders which cannot be filled. Has anyone on the team taken an operations management course or any business courses at all?
Tip for consumers: Don't use this vendor!Ask Alyona about Zazzle
I ordered baseball themed invitations for my son's Bar Mitzvah. They were very easy to customize with my own wording and they were available in multiple sizes. I ordered multiple versions of the large size invitation as well as smaller response cards. all of the envelopes were included. And they arrived within a week! I am very happy with my experience at Zazzle.
I was very pleased with the varied selections available through Zazzle. The nautical design I chose was perfect with the venue where the rehearsal dinner was held (on a river in a boathouse). I would definitely recommend Zazzle and look forward to the next time I need party supplies. Thank you, Zazzle!
I ordered senior graduation invitations and half out of the entire pack had poor picture visibility, with a white smudge of some sort, and to top it all the invitation sent to me was on hard card board not quality photo papet with a matte or glossy finish. I filed a complaint and had been promised a corrected and replacement shipment, I have yet to receive it. I never asked for a refund I just wanted what I paid for. I will never order from Zazzle again, I had to physically reorder a new design and wonderful quality work done from my local Target Store photo department
75 Questions & Answers
I am so sorry you haven't received your order yet. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. Can you private message us your order ID number so we can look into it?
We look forward to assisting you further!
We are so sorry to hear about the difficulites your'e facing trying to place your order. If possible, can you please message us your e-mail and phone number, and a member from our Order Placement Team can help place the order for you over the phone.
You can also give them a call at your convenience. They can be reached at 1-877-893-8935.
We look forward to assisting you further