WorldSIM

The agent, Matt B was really helpful and knowledgeable and answered my query in a thorough and professional manner. He was amazing, cannot recommend more highly! He even called my daughter in the USA to make sure that calls were getting connected, so happy!

Works for a while and then doesn't without any changes in phone settings. Phone may require several re-starts to start working again.

Their sim was delivered on time unless i would not be able to accept the order. Hoping it will work good for my trip

I'm quite impressed with their customer service, Matt B replied very quickly to each of my queries. Their prices are also very competitive.

Very helpful worldsim support, they helped me to get all information necessary to purchase one duet,

Great service from Matt B. Highly recommended sim card company. Great prices and easy to use website. And great service correcting my ordering mistake.

My sim was not getting connected for making calls, i was assisted quickly to connect with network and use worldsim properly

I was advised to buy worldsim duet, as i was unable to use anyother sim in my iphone. With the help of support care, i set up duet to my phone successfully.

World sim is useless, did not work in either New Zealand or Canada. Contacted customer support and received some instructions which I followed without success. I tried calling the help line numerous times with no answer. I ended up buying local sims in New Zealand and Canada. World sim is a useless product do not buy

Good service with kind guys, they will suggest you exactly what you need. I gathered the all the detail required.

WORLDSIM is a SCAM, phony and extremely fraudulent company. It is even shameful to deem it as a company because if you look at the website, it's a joke because they claim to be a small team situated somewhere in the UK. The descriptions on their website is completely false and misleading.
They say that they can provide you with an international sim card with a US number. But all their numbers are sent out with a UK number, if you are even lucky enough to get the sim card delivered to you. They charge you 25€ (I KID YOU NOT) just for the postage from the UK to Germany and more if you are located somewhere else. This is a bloody joke because they promise you that you will receive the product within 3 days. But they actually ship out the product on the 3rd day so the product won't even reach you in 2 weeks. They then ship out your product with the wrong address or the wrong name even after contacting them multiple times to inform them about the right address, and then they have the audacity to mention on their website that they have a return policy but will only return the product amount but will not refund the postage amount, lol. That is if you even actually receive the product. And then comes the part where you have to contact them every single day for more than a month to fight for the refund and they will lend you a deaf ear saying they will look into it. Nothing gets done until you get sick of it and either let it go and choose to take it as a lesson learnt or just choose to initiate a chargeback on your credit card. Please take this from me, this fraudulent company will do everything wrong and then some more to make it the worst experience for you and all to avoid refunding you.
Most of the 5 star reviews for WORLDSIM are fake and were written by themselves and you can deduce it if you look at them closely. No one, I repeat, NO ONE who has experienced their service would even think of leaving a half decent review for this garbage.
They have a blog which is basically generic articles written by AI and half of them do not even make sense.
The "company" can be very closely compared to one of the scam call centres located in India. It works similarly and their customer support is THE WORST! If you make the mistake of buying anything from them, just forget your money or any hopes of getting a refund because not only will you not get your product that you ordered, but if you ask for a refund, they will act dumb and will make you frustrated enough to just give up trying to get a refund. They reply to your email with generic automated responses and they get you nowhere.
If you want to waste your money and give scammers your personal card info, then WORLDSIM is your best choice. If you want good service and a product that you actually ordered, then STAY AWAY from this scam of a website. It's criminal that they even exist.
Please, I implore you to make the right choice, check their website out, trust your gut feeling and avoid this fraudulent company.

I have used worldsim for a number of trips now as my domestic provider has excessively high roaming rates. Works very well and is backed up with great customer service when i had a few account issues (Thanks Cathy).

Quick support provided by Annie K, very polite and helpful, good customer service provided over the chat.

Great service! Thanks Cathy, she helped me to get a new sim card as my current sim card got expired.

Super site and contacts I will use the product for a cruise around the world, I will tell you when I return

I just returned from Japan, where I gave WorldSIM one last chance. There was one network that I could occasionally get WorldSIM to work with. I had no service in Yokohama or Tokyo. My wife has Google Fi, and it worked flawlessly everywhere we went.

This was a bit better than past experiences in Israel, Tanzania and Caribbean locations where WorldSIM was useless, no coverage at all, though their website claims otherwise. I've spent many hours of vacation time trying to get WorldSIM to work. Only in parts of Europe and the United States has it been somewhat dependable. It's extremely brittle, unpredictable, and will stop working for no apparent reason. It's definitely not something you want to rely on if you truly need cellular service, or value your time.

Other issues I've had include inconsistency between information on their web site, printed instructions, and customer service responses. I've been charged for calls I did not answer, or when incoming calls were supposed to be free, and for using data when WorldSIM wasn't working at all. It will switch from a preferred operator and nail you with predatory charges. I was charged $24.90 and $10.25 for data sessions of 1.658 Mb and 0.6 Mb. I was refused refunds/credit when WorldSIM did not perform properly, and received frustrating customer service responses that ignored my questions and/or claimed things that were not true.

I'm fairly astute when it comes to technology, but after more than 7 years of frustrations, using at least 4 different phones, I give up! I am somewhat baffled by all the positive reviews here. I hope this one will help someone make a better choice than I did.

Matt K was very proffesional and kind. He gave me the best option and explained me everything in a very good manner. Thanks Matt.

Funktioniert unzuverlässig - Support setzt auf Hinhaltetaktik

Ich hatte zwei SIM-Karten für einen Asien-Aufenthalt bestellt. Hier in Deutschland funktionierten sie testweise sehr gut. Allerdings sah das in den asiatischen Ländern (Thailand, Vietnam, Malaysia, Kambodscha, Singapur) ganz anders aus: mal funktionierte es, mal nur sporadisch, mal überhaupt nicht.

Support war telefonisch nicht erreichbar. Hilfestellung bezüglich richtig Providerauswahl auf Webpage nicht zu finden. Insgesamt ist die Webpage chaotisch.

Ich kann das Produkt nicht empfehlen, da man vorher nicht weiss, ob es funktioniert oder nicht. Insbesondere, wenn man darauf angewiesen ist, ein absolutes Nogo!

Ich habe den Support gebeten, mir ein Guthaben von ca. 18 USD zu erstatten. Hier werden immer wieder dieselben Fragen gestellt. Ich werde an andere Stellen verwiesen und eine Erstattung wird nicht vorgenommen. Ich habe den Eindruck, man macht das so lange, bis der Kunde dann genervt aufgibt.

Mein Empfehlung: Finger weg von WorldSIM, sowohl was Funktionalität als auch Support angeht.

Support Fall: CAS-NXQS2070

I bought a WorldSim only 2 months ago in May 2021. Spent the last 2 months informing my business contacts of the change in phone number.
Like everyone else I received the sms/email informing me of the expiration of the SIM card (and phone number with it) on July 31,2021 with 7 days notification time. This is absolutely ridiculous. They should have known about this change in May and at least give clients ample notification of such a major change.
Never again with WorldSim!

I bought the first Worldsim card 10 years ago at KLM. 2 years ago I bought two more for my employees for Africa. When I locked into my account recently, I had no access anymore to my 3 WorldSim cards which were loaded with app. 140 EUR. So I wrote to the customer service. The answer was: You can buy other cards... This is how they make business. I am still waiting for an answer of a decider at WorldSim in case of a cost-free solution or paying back my deposit, but I am sure - nothing will happen. Be warned with WorldSim.

I have used this company for years but it has just deteriorated progressively over time to the point where it's now completely dysfunctional. An employee currently in Spain contacted them this morning it said that their phone line (UK) was not taking calls then he got eventually through to someone on another line it asked for a number to call him back on but it seemed like the whole system is not working he's not keeping his fingers crossed because I warned him it's very unlikely they will return the call.

I don't know what has gone wrong with the company it used to be really excellent but it's so bad now it's frankly completely on usable and when you look at the reviews you can see that people are not even getting the product it's quite obvious they are tottering on the point of collapse.

The only place this card ever works is in the UK! I have tried it in AU, NZ, Spain, Germany, Mexico, US, Canada etc and it's a complete and utter waste of time occasionally you can use it to receive calls but can't make calls out other times it won't receive or enable you to make calls. Frankly it is the most horrific option for travel and causes so much stress it is absolutely 100% best avoided. If you contact support they go to all sorts of nonsense about taking the card out putting it back in waiting two minutes it just goes on and on I have another card from the Channel Islands which you just switch on and it works every time I just don't understand why with WorldSIM there is so much complication and nonsense. Looking elsewhere you can see that the whole service is clearly an absolute joke unless of course it's one of these positive reviews or something referring to someone called Annie which seems to be some sort of reply by the company themselves. I looked on Trustpilot and it was quite obvious that the reviews were in many cases false, why on earth Trustpilot themselves have not identified this I have no idea because it must be absolutely obvious to anyone with an ounce of common sense.

Daniel was extremely helpful. I was looking for options for an upcoming trip across a few countries and WorldSIM seemed like a good option.

After a very useful online chat with Daniel he clarified that they can be used in smart watches and if purchased under the same name i can keep all family numbers in one account - which is much more convenient to top up and manage.

Thanks for your help

Scott

I have been using their number for a year now and all of a sudden they send me an email that my sim will stop working in less than 5 days and the number will be lost. I have all my business contacts and bank accounts on this number how do I switch to a new number in 5 days?
Customer service is even more pathetic! Please be very careful buying their numbers!