WebEyeCare has a rating of 3.2 stars from 870 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses, and best price. WebEyeCare ranks 8th among Contact Lenses sites.
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Contacts came in decently fast. Had no hassle with my prescription. Would be 5 star if there was a cheaper contacts at least for astigmatism.
Then as you go to check out. They charge a "Processing fee" of $118. On a $179.order LOL! What ripoffs they attempt to be
This was my first order with WebEyeCare. When I had questions prior to placing my order, it was very easy to reach someone to talk to. After I received my order, I had a question about my insurance. Angela promised to call me back after following up and she did in minutes! She was extremely helpful and friendly. I will definitely be using Web Eye Care again. Excellent Customer Service makes all the difference.
Products used:
Air Optix HydraGlyde Mulifocal Contacts
I had a very smooth experience with ordering my contacts. The customer service reps replied to my questions promptly and fully. The price for my Multifocal Dailies is great!
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!
Contact lens I purchased from webeyecare.com did not work me. I rarely return items purchased via Internet, but with their banners of 100% satisfaction guaranteed, etc. I called customer service and found that in fact it's not 100% satisfaction guaranteed. I can only return unopened box, I pay for shipping, no return label, and worst of all a surly customer service rep. I'm going to buy a new contact lenses but not from this company.
I am deeply sorry to hear that your experience was less than ideal, as we pride ourselves on excellent customer service. We are eager to remedy this. Please give us a call at (888) 536-7480 when you have a moment. Again, I am sorry for the inconvenience and hope to connect you with our team soon.
Webeyecare was very easy to do business with. They were quick to respond to a question I sent them by email and sent me notifications every step of the way regarding shipping and transit. I needed toric XR contacts that are considered special order. It was initially supposed to take 5 to 7 weeks, but I actually received them in 2 weeks. Great service and the lowest price I found anywhee. I would definitely order from them again. Terrific experience!
Products used:
Contact lenses
Then as you go to check out. They charge a "Processing fee" of $118. On a $179.order LOL!
What ripoffs they attempt to be
Tip for consumers:
shop elsewhere...plenty of other fish in the sea
Products used:
I didn't buy from them. No $118. processing fee for this guy!
Hello. We understand the frustration - fees are everywhere online. On various search platforms, it's typical for sellers to have the product price listed separately from any handling or processing fees. We do try to be as up-front about ours as possible by listing the charges separately in the Cart. Whether we have a higher per-box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!
WebEyecare.com had the best price, free delivery and I got my contacts in less than a week. Great experience, easy to navigate website, and submission of prescription
We are thrilled to have exceeded your expectations. Thank you so much for your kind words and we look forward to serving you in the future.
Very happy with the purchase experience from WebEyeCare. It was one of the best prices and exceeded my expectations on delivery time over a busy thanksgiving week. I got it in only about 3-4 days and it came well packaged. Also happy with the regular email and text updates on shipping status.
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!
I found this site through Google Shopping. Hadn't heard of them before but prices were great. Sometimes this cam be a bait-and-switch. But everything went smoothly. No gimmicks. Free shipping. Fast delivery. Text notifications. I even had a question about the arc which got a speedy response from their care team. Will definitely be back for more!
Products used:
Contact lens
Thank you so much for your kind words and recommendation. We greatly appreciate it.
Contacts came in decently fast. Had no hassle with my prescription. Would be 5 star if there was a cheaper contacts at least for astigmatism.
Tip for consumers:
91189314 order number
Products used:
Oasis for astigmatism
We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)
Thank you to WebEyeCare for your quality of service and great value. Times are tough now and I wasn't sure I could afford to order contacts for my daughter, but you made it possible with your unbeatable prices. Delivery was quick with delivery and tracking notifications every step of the way. We'll definitely be back when it's time to reorder!
Wonderful to hear! Thank you so much for recommending WebEyeCare!
There was a missing box of contacts in my original order. One quick email and the missed box was shipped out quickly. Bonus, they were $50 cheaper than all other online competitors
Products used:
Acuvue contacts
We are thrilled to hear that you have been pleased with your experience despite the small packaging issue. Thank you for the recommendation and we look forward to serving you in the future!
I've placed an order and paid $30 for 2 days of shipping sent my prescription and a week later they saying they still wanna hear from my eye doctor. Like wtf? I'm here sitting waiting for my contacts so I can see. My freaking prescription is legit what's the point of asking for your prescription and attached it with your receipt? What happened to my $30 for 2days shipping? They just wanna pocket it. Scammers!
Hello. It looks like the order was placed for a brand other than what is prescribed to you. As contact lenses are considered a medical device, per federal law we can only dispense the same brand and powers as prescribed to you by your eye care provider who we attempted to contact for your most recent order before it was cancelled. We do suggest removing the image from your review if possible as it contains your private information and is visible publicly.
I always try to find the cheapest deal on contacts whenever I need to renew (eye doctor offices charge at least twice or three times what I can find online for myself). WebEyeCare was the cheapest I could find this time. The contacts were shipped to me quickly and their staff was very helpful. The only thing that could have been better was notification from the company that a shipping label had been created the moment they took money from my account. Otherwise, all good.
Fast and Prompt Delivery, Professional Customer Service at a great Price.! Best Option to renew Contacts.!
Tip for consumers:
Make an account and everything is much easier!
Products used:
Contacts
Awesome to hear! Thank you for recommending us!
Placed order for $519, and they added a $219 "processing fee" because other companies "hide their fee in the product price..." This company is a joke!
Hello. We understand the frustration - fees are everywhere online. On various search platforms, it's typical for sellers to have the product price listed separate from any handling or processing fees. We do try to be as up front about ours as possible with listing the charges separately in the Cart. Whether we have a higher per box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!
Hassle free online purchase. Prescription was verified right away. Customer service always available for any concerns/queries. Order was shipped within 24 hours of placement. Product as described. Will shop again.
Thank you for the kind words. We greatly appreciate your recommendation.
I've been using Webeyecare for years. Totally happy with the service customer, ease of ordering service website and their products.
Wonderful to hear! Thank you so much for recommending WebEyeCare!
Although I am shocked at the universally large price increase for contact lenses in the last year, and wish that all web providers were more transparent about their pricing (they all hide handling and mailing costs deep in the order process, after we're enticed by a low price), the service from Webeyecare was exemplary. The lenses were easy to locate and select on their website, uploading a prescription was easy, and delivery was seamless (and quicker than promised).
Thank you so much for your kind words and recommendation! We greatly appreciate it!
Easy ordering of contacts. Had them in hand a few days later! Contacts came faster than I had anticipated and delivered w care.
I placed my order on Monday, December 27@ 9:15 AM. They stated that it would take 5-10 business days to receive the order, but actually received the order on Wednesday, December 29. I think they just state a longer period just in case something goes wrong with the shipping. I would definitely order from them again even if running low on my contacts instead of ordering locally as it is a much more economical efficient process.
Products used:
Contacts
Thank you so much for your kind words and recommendation! We greatly appreciate it!
While Webeyecare.com consulted with my doctors to verify my subscription, they kept me informed every step of the way. My package arrived quickly and in perfect shape.
Tip for consumers:
Upload a copy of your prescription for quicker verification.
Products used:
Contact lenses
Thank you so much for your kind words and recommendation! We greatly appreciate it!
I am very stressed out. I moved after putting an order in for my contacts, but due to them not being in stock I had to wait two weeks... But had filed a change of address weeks prior... Well long story short... The carrier they used to ship my contacts decided instead of forwarding my package to my new address or better yet... Leave it at the local post office... To return it to sender... Which ended up being a whole different location not the location where it was previously sent from... Yea confusing I know, what's more confusing is I have reached out to this company 3 times in the past week and a half... And heard nothing! Then I just call them and get placed on hold for over ten minutes... And now being told the ESTIMATED shipping day is tomorrow, and will take ten days to even reach me. I just wanna cry... My eyes are in so much pain!
Tip for consumers:
Order wayyyyy ahead of running out of contacts... Don't wanna be getting a run around and chasing down answers when you are totally out of contacts and can't see a thing.
Products used:
Still waiting on my order
Thank you for contacting WebEyeCare. We do apologize for the inconvenience you are experiencing. We've reviewed the tracking history on your shipment 92748926731001553057274083. USPS does show that they attempted to forward your package on July 26th. It does not say why that attempt resulted in the package being returned to us. Unfortunately, we have no control over the processes of USPS. We do recommend, in the future, advising us of the new address so we can update your order prior to shipment. Our system shows a replacement order was requested on August 3rd when you advised us of the package not being received. The replacement order is also on backorder as your brand and prescription combination are not readily in stock for shipment. We have advised our shipping department to ship the order as it becomes available so you may receive multiple shipments of varying quantities. We requested the replacement be shipped with next business day air so once it does ship you will not need to wait the 10 business days of your original shipping winodw. Please let us know if you have any additional questions. Thank you!
Everything about the purchasing process was easy and straight forward! The price was the best and I received the contacts in just over a week. Email communications kept me well informed from purchase to delivery. Would recommend WebEyeCare to anyone.
Products used:
Contacts
We are thrilled to have exceeded your expectations. Thank you so much for your kind words and we look forward to serving you in the future!
It was so simple to upload my new prescription and order new contacts. Best price around. And they arrived very quickly!
Products used:
Contacts
Thank you so much for your kind words and recommendation! We greatly appreciate it!
I have used WebEyeCare many times for my contact lens orders. Most of the time it is excellent. Great service, fast delivery, good price. This past experience was less than stellar. I received an email with a coupon code "TAKE10" with no clear restrictions. My order would NOT take this code. I have been going back and forth with Customer Service reps with no satisfaction to date. Not the right way to treat a long standing, loyal customer in my opinion.
WebEyeCare is a leading retailer of discount contact lenses & eyeglasses. Find your new favorite pair of glasses or order your tried and true brand of contact lenses online. We carry all of the leading name brands from doctor's most trusted manufacturers of soft contact lenses at up to 70% off retail prices! With an extensive and varied collection of designer glasses and sunglasses, you'll find something for everyone in your family. Whether you love a classic look or want to make a bold statement, we have a frame that will fit your lifestyle. See more clearly with WebEyeCare today.
Welcome to WebEyeCare! Founded in 2009, we've been your trusted source for contact lenses & glasses for over 10 years. Based just outside of Philadelphia, Pennsylvania, we pride ourselves on being a US owned & operated company.
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!