Vinted

I have been selling on Vinted for about 3 months. I have 100% 5 star reviews. I sell mostly vintage jewelry. Twice, Vinted deleted adds, once for a Montblanc fountain pen and another time for a small statue of a horseback rider. Never any reason, no possible appeal. This weekend when people shop most, they suspended my account, again no reason given. There is NO customer service, just automated responses.

As an update to my previous review regarding Vinted withholding my money from a sale they have finally released it. Interestingly, only after I posted a copy of my previous review directly to them. No apology or explanation and very poor communication. I would still be very careful if selling any item of high value on this site in case this happens to you.

Gréât place for people to sell things with no come back. The buyer protection is only valid if you act within 48 hours. It lacks the security of eBay buyer protection.
I've bought items on there that turned out to be fake. No come back
Wrong size, no come back.
Not delivered, no come back
They use yodel so that also puts you at the mercy of an idiot in a van

I have sent to a buyer a jacket.
Vinted lost my jacket, charged me for everything and offered me no help at all.
I am being left without the jacket, no payment for it and probably charged for courier taxes.
I will use different apps which offer customer support in situations like this.
I am disgusted to be the one paying for everything just because the courier made a mistake.
Horrible customer service, useless! I am so disgusted!

I've been with Vinted for 9 years and watching it go down hill so fast is scary. They have zero customer service and run off overactive bots. The few staff they do have just use generic responses every time which rarely answer questions you've asked. When things go right, it's great, when things go bad it's a nightmare. I wish the CEO would look into this glaringly obvious issue but whilst money is being made they couldn't care a less until it's too late. Seriously, just be careful everyone, you will lose money at some point on there. Picture attached of someone asking why their account was randomly blocked after listing a plain t-shirt….

I tried to sell some high end designer items on Vinted. They accused me of selling fake items.
I sent photos of the items with the labels that were stamped into the item, i.e.,Jimmy Choo and Chanel
Shoes. Apparently, they're not used to real designer labels. They immediately accused me of selling knock offs. If you want to sell low end ripped shirts and such, it would be fine. If you have Chanel, Hermes and Gucci, forget it. They don't know it at all.

Vinted as an App, it's fine, I like it. However, if Vinted or any third party courier representative lose your package, you get nothing, with poor customer service and very questionable insurance fee. Based in true events!

Avoid at all cost,I have sold multiple designers items and didn't get paid,one time I used different shipping method(I didn't thought it against the law to do so),so once buyer received item and left positive review they refunded buyer.
Another time I have sent designer jeans,meanwhile vinted blocked(no idea why,they just say illicit activity without explanation.
Customer service is appalling,they keep saying the same thing as unfortunately that's the way it is,the owe me around 170£,and got blame and blocked for nothing

Despite reporting scam sellers, vinted still supports them. There are sellers selling items from DHgate at over £100 that are fake and only cost £2 or £3 buy from China. I reported a seller selling cheap Shein items claiming they were genuine 925 with gemstones with hugely inflated prices, Vinted said this was not violating their terms and conditions, so they support these scammers. Be careful what you buy, as Vinted as an organisation does not care

Sold a bracelet on 24/12 posted am 27/12 sent buyer tracking. 2nd Jan vibted said I hadn't provided tracking so order had been cancelled. Buyer confirmed receipt & happy. I provided them tracking. They won't refund me as I didn't use evri I used post office. So I'm out the item and no money! Their policies are ridiculous. I bought item in December & it arrived faulty. I returned but couldn't claim either postage back even though item was misdescribed so down £8 for nothing. Horrendous site with ridiculous rules!

I have reported Fraudulent Activity on Vinted countless times to Vinted customer care and never once have they taken any action against people in clear Violation of the Terms and Conditions of Vinted. The people who work on the website are truly shocking. They are clueless in how to resolve user problems. The website itself is not a bad platform for selling but the customer care team are truly appalling and so very amateurish.

I like the discounted shipping although it will end 4/30. Prices in general are good! Most of my buying experience has been good! Some sellers take a long time to reply or respond to offers or never do. I have received everything I've paid for. Now to my issues. The biggest one is that customer service is not great! No phone number-you message them. Robot replies unless you keep pushing. They won't pay for return shipping even if seller misrepresented the item! Currently I bought shorts described as very good. Paid $6 with fees/shipping. Came with 4 pulls/snags-a few big! Seller refuses to pay for return shipping and wants the item back! I am stuck paying $4.15 to send it back! Yes, they refunded my $6, however I am left out $4.15 with nothing to show for it! They need to force the seller to pay return shipping when an item is damaged. Another seller sold me a few items with stains. Vinted lets the seller pay you a partial refund via Venmo which is good. This seller said she would send me something else for free if I could fine one. Hopefully I don't have to pay shipping on that! I have sold one thing on Vinted without any problems. People will make very low offers, though; you can always decline or counter. At least as a seller you do not pay any fees.

This company gave my buyer a refund of £45 as she said the package arrived empty. After many emails with them the say they won't pay me. 6 weeks of me emailing them and them saying they were investigating but never contacted Evri, just accepted photos from buyer. I'm absolutely fuming, they have stolen my money

The item I bought got lost and Vinted refused to help in any way. They even marked the item as received, despite me saying that I didn't have it, so that I have no way of getting a refund. Dpd have even confirmed that they lost it! I've read a huge number of reviews from people who have received the same treatment when an item has gone missing - Vinted can't do anything because of their 'procedures'. I used to be a big fan but not anymore - I've lost a lot of money.

BEWARE VINTED BUYERS! I recently made a purchase for $150 on Vinted. They give the seller 7 days to ship the item and 2 days for the buyer to respond whether or not they accept the item. My item never came. The tracking number was sent with another person's name to another address and I have proof because the USPS provided that information and I went to the address where the package was sent and it was not dolls. 13 of them to be precise. This is a seller who didn't respond quickly which should have been my first red flag, had a random name spelled with random letters. Vintage will do nothing to look into this. I never received my item because it was never sent. The only thing support needs to do is to check the label that they provided to the seller and they would see that there are no labels with my name or address on it. But they refuse and they refuse to give me a refund. I have since spotted many other sellers with random names like this, who only have one item for sale and no reviews. I don't do business this way and Vinted you should not either! They must be in on the scam. I blame Vinted for this because they should have caught the fact that the label didn't match the buyers name or address or the contents of the package! This Seller had nothing else for sale when I made my purchase so there is no way he could have shipped anything out except for my dolls!

Customers can keep the items and keep their money if they don't accept that they have received there item. Stupid site! People also give false information about items. I brought an vampire diaries phone case and it didn't fit the phone that it was meant to ( it said it was an iPhone 11) I own an iPhone 11 and I was told it isn't the " real iPhone 11" disappointed and will never use again!

Scammers and as other people commented they going downhill.
The buyer protection is a joke, no matter what happens they do not care. Whoever is working there in customer service has no brain, they don't even replying to the problem just coping and paste the same template messages.
I bought an item which says new without tags as described, it has arrived very well worn. The seller accepted my return but want me to pay shipping cost and I am asking why!? If the description was accurate I wouldn't buy this item. Contacted resolution centre, they copied and paste ready made message that I agreed buying the product to t&c, laughable. Yes I do agreed but not to purchase used item but new. Apparently you cannot sale used items and describe them as new. So why their T&C only working one way!?!

I bought an item to give as a gift, that was listed as new. Seller sent in a thin poly bag, a few strips of coloured paper (no actual protection).
I was away for weekend visiting sick relative so couldn't 'report an issue' that Vinted only allows 2-DAYS for buyers to do. I contacted customer service, who were extremely UNHELPFUL! They said because I didn't 'report an issue' within the 2 days, there's nothing they can do about it!
When making a purchase, they add on money for 'Buyer Protection', yet, in reality, you're paying them extra money for nothing!
I told them that The Consumer Rights Act 2015 states if goods arrive faulty, damaged, not fit for purpose, etc, the buyer has rights and the statutory period, by law, is 30 days, not 2-DAYS that they give! Yet they still refuse to do what they are legally obliged to do!
I will be deleting their App and will never use them again. I've also reported them to Trading Standards

Vinted sent me a label which I used to post off my boots, it went to the wrong recipient they have done nothing about getting my boots back I am now out of pocket

Absolutely no customer services. Parcel did not arrive and even though EVRI admitted they list the parcel Vinted still have not refunded me. DO JUT USE no buyers protection

Pathetic. Account blocked with no actual reason given. Appeals takes 120 hrs to revive a response which is far too long as there is no other lines of customer service. No transparency on complaints been impossible to launch one. Crap

I purchased in good faith a John Lewis Roller Blind but it wasn't right for me so I relisted it on Vinted (as they advise you to do, as returning to the seller is difficult). I have just had the item deleted by Vinted as apparently you cannot sell Blinds on Vinted so I have paid for a Blind that wasn't right and now I am stuck with it - Vinted Customer Service have been useless and can offer me no help at all. Beware what you buy!

I have been a very active member for about four years now and I have never been more frustrated with the app. I have been retaking photos of my items so that they look better and sell quicker but since there is no way to search through my own items I have to scroll and scroll (I have a big closet) until I find the item I'm looking for and then once I do, the app very often shuts down as I'm trying to upload photos. If I do manage to post the new photos, I often have to try multiple times to choose my covershot before it actually saves. Also, it's very frustrating that only five photos are allowed. I have been leaning towards using poshmark more recently because that app doesn't have nearly as many bugs, I can search items in my own closet (based on color, category, size, etc.), post 8 photos, select covershots without issue, and customize my closet by sharing my items whenever I want (instead of the stupid bump system where only the new items ever get noticed). I highly recommend fixing the bugs and working to improve some of the features I have mentioned or you will begin loosing dedicated members like myself to the more superior apps such as poshmark.