Samsung

I have bought many Samsung appliances. I recently purchased a microwave and it died. Customer service took 2 1/2 weeks to respond by sending a repair tech 150 miles to my home to fix it. A week later, on Christmas morning it died. I made multiple calls and sent emails. As of today, January 25,2024, it is not remedied. I am awaiting ANOTHER repair as they'd rather spend hundreds to repair than to replace. Most importantly, they could care less that a customer is without a microwave for several weeks. Never again.

Ordered a FHD monitor. Received a terrible one. Far Far from being HD.
Support service was nothing else than a big jocke. Spent 2 times 30 minutes with them and they haven't asked me one single pertinent question. They were just asking for more time to ''enter the case'' but they had nothing to enter since they had not asked anything about my product or my problem!
Have already called twice to return the product and I,m still waiting for my ticket.
I will Never buy a Samsung product again!

I bought two phones with the "pre order discount " after I noticed my credit card was charged more than it was listed for. I called up the samsung customer service number to speak to someone in India, which they said no problem call back when you get the phone and we'll refund you. I did that today and now they said they can't honor the price, 3 hours on the phone for them to make up reasons to not refund you. What a waste of time,please people buy an iPhone better, that company actually respects people! I'm returning the 3 phones I purchased and throwing out anything samsung I have at my house!

I ordered 4 appliances on 2/15/24.
Samsung promised all installation
Delivered on 2/26. Installation date is 2/27/24
Unfortunately they never contacted me. I called them at least 20 times for installation service
But they didn't care at all.
Now 3/8/24 it passed 12 days already
I think they just sell products. That's it.
Don't buy anything from Samsung.
This company is scammer.

Anyone working for or selling Samsung products beware. Corporations want to sell garbage at a high price and hide behind employees in stores leaving the public no real means of even complaining. You will be $#*!ing sorry.

If you are looking for a washer and dryer, PLEASE read this review. Samsung has some of the best looking appliances on the market. Looks are definitely deceiving. Their appliances are trash. Cheaply made and don't last. Horrible washer and the dryer isn't much better. I've had the appliances for 2 years and need a major repair that is going to cost a few hundred. Maytag or any other brand here I come.

I brought a new S23Ultra with $350 being offered as trade in for my old S21Ultra. This S21 was working fine, but was Deemed to be NGWO.
Samsung didn't contact me to discuss this and it took me months of chasing up to find out that it was Deemed NGWO, when I asked for my device back. They replied that it had been re-purposed and that they essentially have the right to steal my device and give me nothing in return.

I have a S23 Ultra that stopped working after 6 months. After sending it in for service the warranty was voided to to damage to the motherboard. There was no damage on the exterior but they claim that internal components of the phone are not covered under the warranty. If they don't cover internal or external components what is the point of the warranty. Will never buy a Samsung product again due to them not standing behind the quality of their product. Will be switching to Apple for phones and Sony for TVs going forward.

Worst service ever from samsung, asked for a replace of remote and their online team kick the balls.
When I tried to complain, an online consumer service named Lin try to mislead me say there is no place to solve the issue

Hi I bought a Samsung stove from home Depot 2 month ago there is a sharp metal on the back of stove couple times we had bleeding when we clean the stove I went back to home Depot they told me there's a part missing to cover the sharp part you have to contact Samsung and The screen some time is not showing anything I emailed a Samsung couple times they are ignoring me it's not fair to pay $1000 for damage stove I'm going to tell everyone at work and my community never buy anything from Samsung The customer service is zero never again.don't buy anything from Samsung they are useless

Please never buy samsung products. They customer service is awful. My appliances were delivered 4 days ago and they have not scheduled the agreed upon installation. They contract out their installation services to RXO who could care less about sumsung customers. Samsung agents do not care about your dissatisfaction. They have hung up on me, transferred me, placed me on hold and still no resolution.

I bought a Samsung Note 20 Ultra about 3 years ago and had a great experience. However this year I bought the Galaxy 24 Ultra and traded in my device. I noticed Feb 4th that I accidentally clicked the wrong phone to trade in (Z-Fold) but both credits were the same $400. I called customer service that same day and they said this was okay that they would still give me the credit if the device was eligible. On Mar 17 they said they could not accept my order. At first they said the device didn't qualify, and then they said it wouldn't boot. I sent them proof of both being false. Now I am having to return the phone so I can re-order it and go through the whole process again to get a credit for the trade in which will take more than a week. Very poor customer service.
(Mar 18th)

Samsung as a company has disappointed me greatly.
On June of 2023 while shopping at Brandsmart I was promised a cash back rebate of $350 from Samsung if I bought 4 or more home appliances all by Samsung. So, I purchased ALL my appliances by Samsung including combination microwave oven, refrigerator, dishwasher, range hood, surface stove, washer, and dryer.

It is now January 2024 and after filling out the rebate information twice with Samsung with model and serial numbers and after complaining to their customer service department 3 times over the phone, I received NOTHING. Talk about FALSE advertising!

I accepted the Samsung patch & the phone stopped working. The supervisor said it must be hardware but it worked fine until patch. Not under warranty so they refuse to admit the problem or fix. Will never buy another Samsung product

I had an issue where the Center speaker on my q800c started to go bad, rang Samsung and they told me to book it in with a local authorised repair centre. Few days go by and I hear from them that the soundbar is ready for pickup and that the centre speaker was replaced. I get home to plug it in and the way it was reassembled was terrible the soundbar doesn't sit flush anymore it has a wobble. Long story short I rang Samsung to express frustration and they said to take it back to them. Who's got time to $#*! around dropping off picking up 1000's of times to fix a clearly terrible product at the expense of my time and fuel. If y'all want a good soundbar go with Sonos or JBL.

My tv won't turn on. I have tried all the trouble shooting guide on Samsung part and my tv plays sound but no picture. I've had this for 9 months. I have the black screen and when I put a flashlight on the screen I see the icons. Don't buy a Samsung.

We bought a Samsung dishwasher in April 2023. After 8 months a piece from the front panel fell off and there are cracks on the side of the front panel. We got a service appointment on Dec 22nd. The technician came but he had an old part in a brand new box. They wanted to reschedule on Dec 28th but as we were out of town we agreed on Jan 8th. While waiting for the technician they called us and said they determined it was physical damage so it's not covered by warranty. It is quite amazing they couldn't determine that while on site but from memory 3 weeks after. We had a KitchenAid dishwasher for 9 years and we really regret choosing Samsung now.

My z phone fold 3 developed an issue with the inner screen and battery. Repair was approved, went to authorized service. They fixed it. Samsung wouldn't allow the ticket to be closed so they could be paid. Repeated calls for assistance. Somehow, "disconnected accidently" on 3 separate occasions. Now phone is getting worse. I asked for something in writing to ensure that this time, it would be repaired or given a new phone. Response? Hung up on again. I am going back to Apple products. This company is horrible.

We literally spend $1200+ on our phones and yet Samsung (a company worth $350 BILLION) insists on downloading some kids games without even asking permission. Adults don't have time to sit around and play games because we're all working to pay off our phones and our phone plans. Yes it only takes 5 seconds to delete but the concept that they're so money hungry they don't even ask permission to download this bs is insulting, and I'm a capitalist..

Terrible terrible disgraceful service from Samsung. Placed an order for £1600 monitor which supposed to be new but they send a used unit. They took my existing monitor for recycling. Their incompetent customer service stated if we ask for exchange it will take 7-10 days AFTER their warehouse recieve the unit and since I have no monitor any longer, this was not acceptable. We asked for a refund and they said 7-10 days after they collect the unit. 2 weeks on, they still have not issued a refund stated they want THEIR courier to return the monitor to THEIR warehouse which they have not as yet. Absolute puppet customer service who simply repeat the same sentence again and again...disgrace from the worlds leading electronic manufacturer

I own several Samsung products and I'm pleased with their quality and performance. Their customer support is also responsive and helpful when needed

Samsung not support for a replacement when a product not from authorized reseller when it is defective.

Samsung support agents are the worst. They constantly transfer you to a new person cause no one knows what they're talking about. Then you have to re-explain your problem over and over again.

You'll get completely different answers form different people. They always jump to extreme solutions. One agent tried to send a tech to my house for an issue after literally not even attempting trouble shooting steps at all. Another told me to return my entire phone for a new one because I couldn't find one thing in settings. They're just trying to cost you $$

Replies are usually 10 or more minutes apart. Issues are almost never solved. Most agents don't seem to care about your problem and don't even apologize for ghosting you for a half hour straight or giving you the incorrect link.

Extremely dissatisfied customer