notonthehighstreet

Having made on order for a personalised photo frame, I received someone else's order. I needed this rectified quickly as a relative's birthday was approaching within a week. Customer service at notonthehightstreet.com will not assist by telephone & only provide an online enquiry form to submit a query through, which advises a response would be received within 3 working days. Very frustrating.

Really good site with quirky goods. Fab for an unusual gift. Watch out if you order a few things as the postage can sting you!

Disgusted with the seller Grey Collective and NotOntheHighStreet.com Customer Service Team - AND even more disgusted at their Shady linked Feefo review system (see below).

I ordered some gold-plated earrings on 17th November (with an estimated delivery of 28th November). They didn't arrive then I was unwell for a short time so I finally contacted the seller about this on 20th December (so this allowed almost a month for these to arrive).

The seller didn't reply to my first message. So I sent a second. They replied to tell me it was on its way (nearly a month later) and was on track to arrive for Xmas. They gave me no tracking number, nor did they offer to even look into it...they basically just said "Merry Christmas" and fobbed me off and hoped I would go away.

So I told them I would contact Customer service about it which I did. I had a message from Kaye at NOTHS Customer Services which was again pretty evasive. She asked for my address (which was already on the order) and said she would be happy to reach out to the seller but either did not or just did not bother to reply. Probably hoping I would go away as well.

I was hoping for a follow-up today now business has resumed but no, absolutely nothing.

I'm honestly disgusted at how this website treats their customers when there is a problem. I was patient and polite and gave each a chance to look into it and address for me but instead, I was fobbed off and treated like a nuisance (yet it is me who paid for something which either wasn't sent out or got lost and was left out of pocket and without a Christmas Present!).

The item I purchased for reference is: Gold plated Gingko leaf earrings from Grey Collective (see attached screenshots). In my opinion, I would avoid buying from this seller and from NOTHS because if something goes wrong they will not assist.

The last message I sent to Kaye was on 22 December. I've not had any response today and assume I will not hence leaving this review and others.

UNSCRUPULOUS Feefo LINKED REVIEW SYSTEM

When you order from NOTHS, you receive an email from Feefo to review your purchase.

So I tried to leave a review similar to this via Feefo, however, every time I tried to submit it, it kept saying "Bad Request" or error.

Interestingly, I also ordered a necklace the exact same day and I tried to leave a review for that and that went through just fine because it wasn't a 1-star review.

I'm not saying that Feefo is unscrupulous by the way, I'm saying that your purchase is supposed to be linked to Feefo to give the impression of transparency and accountability by NOTHS (because every order is backed by the option to leave a realistic review right?) - yet how convenient? When I want to leave a bad review there is an issue with the link but when I leave a good review, that works just fine.

Pretty telling and suggestive that NOTHS manipulates its website reviews and doesn't allow bad reviews to attach to items on their website.

In case anyone from NOTHS reviews department wants to address this for me, my order number was: *******.

I have been a seller on ebay for over 20 years and would never get away with this. I am always held to account by their transparent feedback system and I would receive a strike on my account if something I sent was not received or I treated a customer in the way I have been treated in this instance.

I will also leave this review on Trustpilot wherever else I can since I can't leave an honest review on the NOTHS website.

Shame on both Grey Collective and NotOntheHighStreet.com for your contempt for customers and for your unscrupulous review system. People need to know about this.