NFL Shop

Negative rating. Ordered a full size Ridell helmet. After 2 months of waiting and no customer service to contact. They took my money as soon as I placed my order. But never received. The tracking link was in Chinese so you cannot understand it. The the site said it was delivered, but I never received it. This place is a total scam! Do not Order from this place. If you do, you will be writing a review like this!

I ordered a jersey listed as "in stock" on Jan 4th. It hasn't shipped and today is Feb 10th. I've called and they've don't nothing to solve the problem. They admitted it wasn't in stock, as they had said. They now have it listed as "in stock" and "guarenteed shipping by tomorrow if ordered today," but haven't shipped mine. The "back office" just sends me the same regurgitated email every day "we are sorry for the delay, once we have an update, we will let you know more." It's literally all lies all the time. Do not order from them. You won't receive your items.

Ordered 4 hats in October, received 2 (TB and Chargers) fairly quickly and now it is December and still don't have the other 2 hats. Tracking says delivered yet didn't receive them. Ordered two sweatshirts, also says delivered for both but didn't receive either and then received a modest refund of $60 for and $85 item. Customer service is a joke, nobody to actually talk to about problems like this. Will NEVER order anything here again. They basically stole almost $400 from me and I received two hats. So frustrating

I ordered a jersey and, upon receiving it, washed it per the instructions. The number on the front cracked and peeled - have never worn it. Customer service was a joke. The item is now out of stock and they cant send a replacement and wanted me TO PAY to send it back for a refund. HORRIBLE! Buy directly from your teams shop. Do not buy from their site!

My order has been delayed nearly a month and I want to cancel, however, their website gives you the run around and you cannot cancel. It says you can chat with a customer service rep, but there is only a chat button for the system to answer with a bot. They also own many other sports websites, so be careful who you purchase from.

I order a jacket for my boyfriend for Christmas, site said 3-7 days. Came weeks after. BUT TO NO AVAIL NOT THE JACKET I ORDERED! It was supposed to be the one with the helmet on it! They had weeks to get it right! I'm extremely upset about this! Total rip off! Then the quality of the jacket looks like u can purchase it off a rack in a grocery store

DON'T ORDER! I received a damaged autographed photo on 12/19. Since then, I have been going back and forth!

I ordered a Miami Dolphins jersey. The price was $125. There was a discount of 25% offered with the correct code. When I applied the code it said it was not applicable. The jersey was not on sale so it should apply. There was no minimum or specific requirements listed. When I received the jersey it had a price tag of $120. So they overcharge and offer a fake discount. I should have looked at their terrible rating before ordering. Never again.

My order (superbowl jersey) was supposed to arrive on 02/09/24 as stated before I made my purchase however it did not. It is no point in having it delivered one day after the superbowl. The only resolution was a discount which makes no sense because the sole purpose of placing the order was to receive it before the superbowl. False advertisements.

I returned an item and I was given a gift code to use that code never work. After three calls, I ask for my money back, I was told 7 -10 days. This morning I called for the 7th time and was told they now I have a reference number and call back in 48 hours; this is been going on since 12/6. The customer service reps speak poor American English and even though I asked 3 times to speak with a supervisor they were all busy. Worst experience I've EVER have had.

I ordered a full-size Philadelphia Eagles helmet off a NFL shop Facebook add. They took my money, but never delivered the helmet. Sent an email that said it was delivered and I should check with my neighbors, blah blah. I checked the tracking numbers with USPS, the tracking number came back as invalid. Nothing but dissatisfaction! STAY AWAY!

Placed order on Dec 20th. Expected delivery Jan 31st. Jan 25th, notified of delay. Feb 8th. Still no further update. Zero information. Order is still in processing status. Spoke with customer service. They told me nothing. Offered to refund $4.99 shipping on an order over a week delayed. More information on the delay is useful for your customers to feel like their relationship with your company matters.

1) The quality of the tee-shirt was nice - good
2) The shirt ran small and was not listed as such on the site - bad
3) As long as I took "store" credit my return was free - mostly good
4) My return was processed quickly - good
5) My gift card did not include shipping or handling - very bad

This mistake was completely that of the NFLShop and they did not credit me accordingly. I will not be ordering from them again.

Post Script: After the NFLShop read my review they credited me the shipping charge - that makes a huge difference in how I view them and I wanted to edit my response to reflect that.

Talked with a rep last week jan 28th and they assured me the jersey would be shipped Friday and they would expedite it since it wouldn't get here in time for the Superbowl. Now it says will arrive the 15th and the last is telling me it was "oversold" so they don't have any to ship to me. Disgusting business practice for a company that can pay one man 50million dollars but not sent one shirt on time

I ordered "Men's Las Vegas Raiders Davante Adams Nike Black Legend Jersey" for $69.95. What I got was a cheap screen printed t-shirt not worth nearly what I paid. The person I gifted it to took off the tags before I realized it was not a real jersey, so I cannot return it. Really wish I had read reviews. I ordered a Jersey for my wife on Outfitters Adventure for the exact same price. It was an NFL logo high quality jersey with stitched on numbers and names. I highly recommend Outfitters Adventure. Shipping took 2 weeks, but I got a real NFL jersey.

The quality was horrible it looked like it was pilling when I received it. It looks like the screen print dried with a bunch of lint. The sizing is also off it's huge. Very unhappy with my purchase and because it was a custom I cannot return. DO BETTER NFL. $45 for a shirt that is ill fitting and badly printed just so you can make money before the Super Bowl. DO NOT BUY THE CUSTOM SHIRTS THEY ARE TRASH QUALITY.

I am updating my review to more accurately reflect the experience I had with the company as opposed to issue I had with the product itself.
I changed the title of the review to a saying that always stuck with me from my time in retail. There are many different places that sell the same things. The only way to stand out and break through the "white noise" is the provide a world class experience.
I received a helmet as a gift for Christmas from my wife. Sadly, it arrived damaged in such a way that I couldn't display it.
I contacted the company and they sent a replacement. Sadly this was also damaged. I won't lie, I was pretty frustrated.
I know the nflshop doesn't make the helmets. I know they don't transport them. However, they were my only point of contact so I reached out again.
Many companies would say "sorry for the issue" "here's your money back" "best of luck in the future". Not this company. I spoke with numerous individuals who bent over backwards to ensure that my situation was not just resolved, but resolved to my satisfaction.
It would have been much easier for nflshop to refund my order and advise that I place it elsewhere. It would have been much cheaper for them also. They didn't take the easy way out. They stayed in communication with me each step of the way and made sure that I was happy with the ultimate resolution.
I can honestly say that you would believe I was in charge of a large corporate account with the level of care that I received. I truly don't believe that I could feel any more valued as a customer after this entire experience.
If this review comes off as advertising, it is. I am so thankful for each person that I interacted with and what they did to fix my issue. I will gladly recommend this company to anyone I have the opportunity to. They don't make the shirts, helmets, banners, etc. Neither I, nor they, can guarantee that you won't have an issue with the product you receive. That's just life when dealing with mass production. What is guaranteed is that, if a problem occurs, this company will do whatever is needed (in my case, even above and beyond that) to ensure they have a satisfied customer. That's really all you can ask for from a company and it's more than most provide. Thank you again.

Alot of people said the shiping isnt great the quailty isnt good the shiping is not the greatful but it was in less a month from the US to the middle east (israel) which is great for israel i dont know about rest of the world quailty isnt like high end clothes like tommy or armani but very good quailty the very good before you order check you size chart this is must cuz its a little smaller then nike size chat i really liked it (a little tip wait to 25% cuz it happed every week)

I ordered a product on 11/23. It was supposed to have 3-7 day shipping. Here we are 9 days later and my items haven't shipped. When I look into it on the website it shows estimated delivery 12/15. What about that is 3-7 days? It better be here before Christmas or I'm disputing the charge with my vredit card company. Hell I may do that anyways. Don't buy from them. Their integrity is as bad as the actual NFL and the quality has gone way downhill over the past few years.

I recently had an experience with the NFL Shop during their Manic Monday promotion. Unfortunately, the information displayed regarding item prices turned out to be inaccurate. Despite showing products with a 25% discount, these discounts disappeared once added to the cart, reverting to the standard cost.

Contacting customer service with screenshots of the discrepancy, I was disappointed by their response. While expressing regret for the site's display error, they refused to take responsibility, stating the item was excluded from the promotion.

This unforeseen discrepancy and lack of accountability cast doubt on the site's reliability. It seems only fair for them to honor the original offer as published and address the misleading information.

My wife bought me a Lions hoodie for Christmas. Washed it one lousy time and half the vinyl came off. Mind you I have Lions hoodies that are 20 years old that have held up with no issues. This was very thin material and not good industry standard scissor vinyl. Don't waste your money.

My husband bought me a shirt, too small
So I returned it only to be refunded a partial payment
Will never order from here again!

Ordered a hoodie on November 27 for a Christmas gift. Website said guaranteed delivery by x-mas as well as standard 3-5 business days. On Dec 5 got an email that said expected delivery on Jan 8. According to the website there is no way to cancel the order (apparently you can only do that with certain items) so I guess I have to wait until it arrives and return it. That doesn't seem very efficient or "green" shipping something across country 2x. Very disappointing. Loved the hoodie itself but not my team so have to return it. Guess I have to find a new gift…