Net-A-Porter Questions & Answers

Here’s what consumers have asked with answers from Net-A-Porter staff and previous consumers.

1 questions answered

100% answered in 1 day

Question:

What is the return policy of goods ordered on-line? What is the return policy of goods ordered on-line?

Answer:

You can return your purchased items within 28 days. All the forms are provided and delivered to you. You just have to call DHL. The money refund is very fast! 2 days on PayPal and few days on Credit card. Excellent customer service!

By federica y. over a year old

Question:

I am in us now, and i want to return a shoes which i bought from net a porter uk. how can i get my tax back.

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Question:

Good afternoon, i want to purchase a scarf from your site, however after reading the reviews, it shows more bad than good. are the products real?

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Question:

I returned one jacket, but i did not get full refund? you held almost $600.00

Question:

Do they sell an authentic stuff?

Question:

Are your products original name brand or replicas?

Question:

Hi, if the amount is in usd954.26, then how much will i being charged in nz dollar?

Question:

I clicked "purchase now" after putting in my credit card info, then a page comes up saying this site cannot be found. have i made an order or not?

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Typical questions asked:

How long does shipping take?
What is the return policy?
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