Chengdu, Sichuan 610041, China
I would never buy anything from these scammers.i paid for a dress months ago and i never received anything,they are not paying me back my own money although they know they did something wrong and the item got back to them because of their own mistake!
the customer service passing me around and they are not professional at all.
Don't buy things here. There are a lot more good shopping online site, that doesn't require you to send them a copy of your debit card (even tho security number be covered) and ID card, while the money already taken out of your bank account. Too fishy. I replied them politely, they replied rudely and not giving you a sense of security. Hope the authorized parties in China or wherever can stop them doing this to people.
i bought shoes from them and it was supposed to be delivered in 9 to 15 days and i did not get that even after one and half month, whenever i emailed them, then keep replaying me to contact local post office. it was biggest disappointment.
I bought a zelda dress from this website, the dress they sent me looked NOTHING like the picture, the colors didnt match, nothing about the dress I received looked like the dress in the picture they advertised. I'm fighting them for a refund but they keep replying saying I should keep the dress because the shipping will cost me more to return + restock fee. So basically they scammed me into wasting 200$ and told me im S.O.L. getting my money back. Wish I saw these reviews sooner before I dealt with this myself because its VERY CLEAR I'm not the only person dealing with their shady customer service.
They sent me the wrong dress, which I waited almost a month to be delivered. And when I contacted them they asked for a picture of the dress which I sent, then they asked for a picture of the label on the bag in which the dress was delivered in, the picture was sent. The reply was someone is investigating the case and should get back to me in 3 day. I have not heard from them ever since. I keep sending them messages with no reply. VERY DISAPPOINTED!!! I WANT MY MONEY BACK.
and as a customer I have every right to get it back.
Please don't waste your time and money! Do not buy from Milanoo. I made a mistake of buying from them the Halloween Light Pink Lederhosen Costume last month and when it arrived, I noticed that the arm covers that were supposed to come with the costume were missing. I emailed them right away and was questioned that I didn't look through the package good enough. They insisted they packed them. But they were not in the package! I explained that I would need them to send me the arm covers and they said the supplier was out of stock so they cannot send me a replacement. Then of course I asked for a full refund since without the arm covers, the costume was incomplete. They refused to do so and insisted that I had to return the item and pay for the full return shipping which would cost more than the item itself. It totally didn't make any sense to me. I don't know why I would have to suffer from this situation which is completely not my fault. We went back and forth and they did not back down a bit but to offer me $2 USD COUPON! What a joke! That's the most ridiculous thing I have ever heard! UD$2 Coupon?! What makes them think I would ever purchase from Milanoo again?? That's an insult! Please do not encourage this kind of customer service. Do not buy from them. It is impossible to return and you will only be stuck with it.
Received damaged jeans they said they won't accept damaged returns, I told them it came to us damaged and they keep repeating they don't accept damaged returns. No refund ! Very frustrating will never use again and would warn people not too.
I ordered 1 month ago. When It passed 8 days, still in processing.Then i emailed them but didn't reply at all. so I uploaded review on app store. Immediately replied to my review. Now I am still waiting my stuff..
I read all reviews in here. I am not at good English. but I think that you may to understand what i want to say who leave the bad reviews.
I am exetremly disapointed
I thought buying online would save me money
I ended up wasting all my money
the products were a JOKE!!!!!
cheap and awful quality even I could make better clothes
So, I ordered shoes for my wedding in September. I ordered royal blue flats with a little jewel on the front. I read the reviews on Milanoo AFTER I ordered and because of all of the horrible reviews, I got really nervous that I wouldn't receive my shoes on time, that they would be terrible quality, or they wouldn't fit. A lot of the reviews said Milanoo is just a scam. Well, I can honestly say they are not a scam. I got my shoes in the mail yesterday and they are PERFECT. The quality is great, the color is beautiful, and they fit perfectly. They are more beautiful in person than they are in pictures! The ONLY thing that was odd was the box looked a little smashed, but I honestly don't think that was Milanoo's fault. It was probably crushed a little during transit. Regardless, I am super relieved that my wedding shoes are gorgeous!
Ordered from this company, initially paid for the faster delivery which was 3-5 days, however they did not send for over a week initially, I then had to pay additional shipping charges and despite trying to get contact from the company they do not respond to emails or such. Delivered goods were not what I had ordered, poor quality and overall not worth the money they cost. BE VERY CAREFUL!!
I wished I had read all the reviews before I made a purchase. I have been sending emails for the past 3 days to receive a return label, which they don't have available on-site nor do they have a contacting number. I get no response other than "A college will reply shortly " tf is that . I will not wear this cheap material dress Ever! I'd like my money back.
Yet they still charge a restocking fee nd still have to pay for postage... this site is a joke . Don't buy from them
Yu have been warned! As with any business all is good when things are going well but the real test is when things are not going as planned. I ordered an item which came after a month, in a size (ordered XL) that European size could only be described as S or "petite"
I have asked for a refund and returned the item paying the same amount as the item itself cost. (return was to China).
It is three months now and I stopped counting how many times I had to upload the proof of delivery, the pictures of the item, proof of sending it etc... not even mentioning the fact that they told me when I get the refund (if ever) then they take 15% off the money I paid
Mess, lack of respect towards the customer, gets the feel that some teenage kids setup a website to make some money but there is no customer care experience.
I have used many online services but this one is by far the worst.
The quality is cheap. And when I requested for a refund, there are all these extra steps just to get one. Not only that, they only give you 14 days of the date it was received and they have a huge delay in responding, therefore the refund is not acceptable. Finally got in contact with customer service and they gave me 2 ultimatums...either I return it and get 80% back of the money I spend and pay for the shipping fee, that's only if it was unused and intact with the tags on or don't return it and only get 20% back of my money. RIDICULOUS!!! This site is a scam. This taught me to buy clothes that are actually expensive on legit sites from now on. UNBELIEVABLE
This online shop is the worst I have ever experienced ... I ordered a dress which was horrible and nothing like it looked on the picture. Of course they gave me a hard time to return my order ... at the end of the day they offered me a RMA code but I would have to pay the shipping myself which is as expensive as the dress itself ... I will never ever use this side again.
Tip for consumers: Don't do it!
I always read return policies before I buy from companies, especially ordering from over seas.
No where does it state they will take 20% of the total cost of your item away from your refund. They ALREADY make you pay the return over seas shipping which is A LOT!! They state all over their website and in their return policy, "Easy Returns, Easy Returns!" NOT EASY! Also the dress I ordered was listed as Burgundy color.. when it arrived it was wine red! Not burgundy! They asked for a picture of the dress, before they told me how to return the dress! Then they proceeded to tell me they could offer me a partial refund, or I could go through with the returning of the dress loosing money on shipping back over seas and minus the 20% of the original sale. Worth it? - My advise! Don't shop with them!
I ordered from milanoo about 3 times now. I alawys received my items about a month later. Once I, among other things, ordered some nail polish and did not come, and another time the leggings were out of stock, both times they refounded imediatly. There was no problem comunicating with them.
And the products I have received, mostly I was happy with. Compared with the low prices the quality is good.
Do not buy from them!!! Quality is EXTREMELY POOR. I spent over $500 on items which I received but quality was so poor that I had to return them. They refused to take the items back. They are SCAM artists. This is my first time writing a negative review on any company.
The size chart doesn't work; i used it and the dress came too big. It took three months to receive the dress. It looks like the picture but very thin material. The skirt is see through. I will not wear that. Don't waste your money there.
I ordered shoes and a wedding dress at separate times. Both took about three weeks to arrive. I was panicky because my account showed no orders after I paid. I emailed several times but was ultimately satisfied when the packages arrived. If you plan ahead and allow enough time, the quality is good. I can't speak about all products since I've only ordered two items.
Customer Questions & Answers
Thanks, My sister got this news and find her favority in the BACK TO SCHOOL promotion, I really like it. But I have a question, why don't you do the freeshipping, it is really attractive
I ordered from this site over a year ago. I ordered two skirts and neither of them showed up. I tried to cancel my order multiple times but it never worked because the site always timed out, I spent over 100 dollars. I tried to email them multiple times but they replied with the same thing and nothing was ever fixed (basically told me to file a report on their website which I did multiple times). Trust me, you don't want to order from Minaloo, from the reviews I see on here they haven't changed their service at all in a year. Only after ordering my skirts, I read all of the reviews and tried to cancel it and get my money back, of course it didn't work. It also made my credit card stop working and I had to call the bank to get it reactivated again.
Thank you for your input and I agree. Milanoo is just horrible and should be put out of business. They're scammers. I have 8 pages of back-and-forth correspondence with them and it's still going on. Threatening doesn't work with these people and actually suing them would be extremely difficult and expensive since they are located in China (figures huh!) I hope NOBODY has to go through what I have and still am experiencing...DON'T BUY ANYTHING from Milanoo.
Milanoo is not a website to be trusted, I just recommend to threaten to sue them because they have really terrible customer service. Some people wait years for their refunds, so... Just don't order from them is what I think, it's about a 40% chance you'll get what you wanted and paid for. Sorry you have to go through with ordering from this website.